Track customer health, sentiment, risks, escalations, renewals, and expansion opportunities.
Partner with Sales to support renewals, expansion, and product adoption.
Mentor and coach TPMs on technical engagement, escalation management, communication, and customer management.
Identify and drive improvements to Support/TPM processes, tools, reporting, and customer experience.
Provide executive-level reporting and insights on customer health, risks, escalations, and operational performance.
Required Qualifications
7+ years of experience in customer-facing technical roles such as Technical Customer Success, Technical Project Management, or Technical Support.
5+ years of experience in SaaS, cloud, or enterprise technology environments.
Strong experience managing enterprise customers and complex technical escalations.
Experience working across Support, Engineering, Product Management, Operations/SRE, QA, and Sales.
Strong understanding of cybersecurity and enterprise IT environments.
Familiarity with Vulnerability Management, PCI, NIST, Web Application Security, or related technologies.
Excellent technical, communication, presentation, project management, and stakeholder management skills.
Demonstrated ability to mentor team members and influence cross-functional teams.
Strong ownership, problem-solving, prioritization, and execution skills.
Preferred Qualifications
Experience with Qualys products and platform.
Experience with Vulnerability Management, VMDR, Cloud Agent, Policy Compliance, or Web Application Security.
Experience managing major incidents, RCAs, and executive-level customer escalations.
PMP, CISSP, CISM, CompTIA Security+, or equivalent certification.
Experience with Jira, Salesforce, Confluence, Gainsight, or similar platforms.
The salary range for this position is $125,000 - $150,000 per year. Final compensation will be determined based on several factors, including but not limited to skills, relevant experience, and work location. Please note this range reflects base salary and does not include incentive compensation or potential equity grants. We also offer a comprehensive and highly competitive benefits package.
Qualys is an Equal Opportunity Employer, please see our EEO policy.
