Accommodating training requests from Sales.
Providing feedback from customers to our instructors for continual improvement.
Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base.
Required Qualifications
Minimum 4-5 years of experience in leading a team in customer technical training, enablement, customer service and support, customer success, or similar experience.
Candidate must have a technical background in cybersecurity, networking, or related technology.
Experience working on a technical team, such as Technical Support, Enablement, and Customer Success.
Experience with the Qualys platform as a practitioner, technical seller, sales engineer, subject matter expert, etc.
Solid understanding and hands-on experience with continuous threat exposure management (CTEM), asset management, patching, vulnerability/risk management, policy compliance, and configuration management, cloud and application security, and/or threat detection.
Ability to design learning plans that align with customer objectives.
Strong analytical and goal-oriented mindset backed by solid project management skills.
Experience with content development. A major portion of this role includes managing a team that creates self-paced and instructor-led content.
Working knowledge of popular public cloud services infrastructure offerings such as AWS, GCP, and Azure.
Prior experience in personally engaging with Enterprise customers.
Strong communicator – written, verbal, and presentation.
Excellent emotional intelligence, interpersonal, and presentation skills.
