How You’ll Find Success
Operational Leadership & Execution: Manages day-to-day team operations to ensure seamless, error-free delivery and contract compliance.
Resource & Caseload Allocation: Assigns client accounts and projects strategically to maintain equitable workload distribution.
Urgent Problem Solver: Leverages strong analytical skills to troubleshoot complex operational issues and drive service recovery.
Process Innovator: Navigates ambiguity effectively to build new workflows from scratch and evolve processes as business needs change.
Culture & Team Builder: Fosters strong cross-functional communication, drives engagement initiatives, and actively coaches team members.
How You’ll Grow
Expand your leadership profile within Employee Experience and broader Business Unit management teams.
Deepen strategic capabilities by contributing directly to corporate goals and OKR execution.
High-visibility collaboration across cross-functional departments to evolve delivery functions and operational standards.
Refine organizational design skills through capacity planning, workload management, and team development.
Things You’ll Do
Manage & Mentor Team: Direct all aspects of team supervision, including regular group and 1-on-1 meetings, coaching, and performance management.
Ensure Operational Quality: Oversee client implementations, data ingress, mapping, or engagement specialist workflows to guarantee timely, accurate delivery.
Drive Service Recovery: Provide internal and client-facing escalation support to resolve service failures and troubleshoot complex issues.
Optimize Delivery Processes: Identify operational bottlenecks and lead continuous improvement initiatives to scale efficiency.
Champion Employee Experience: Lead engagement survey action planning and foster a collaborative, positive team environment.
What We’re Looking For On Your Resume
10+ years of healthcare, quality improvement, or project management experience.
Demonstrated experience managing large teams and complex operational caseloads.
Bachelor’s degree or equivalent 4-year college program.
Proven proficiency with Microsoft Office (Word, Excel, Outlook), with advanced Excel skills preferred.
Track record of building new processes from scratch and driving service recovery for complex clients.
What You Should Know About This Team
Execution & Quality Focused: We are committed to high precision, contract compliance, and delivering error-free client outcomes.
Collaborative & Culture-Driven: We place strong emphasis on cross-team collaboration, transparent communication, and team culture.
Agile & Process-Oriented: We embrace change, continuously evolve our delivery models, and solve problems with a sense of urgency.
Goal-Aligned: We actively contribute to overall division metrics, employee experience initiatives, and strategic business goals.
Our Team’s Favorite Perks and Benefits
Comprehensive Health & Wellness: Premium medical, dental, and vision insurance options for you and your dependents.
Leadership Development & Coaching: Opportunities for professional growth, management coaching, and leadership advancement.
Paid Time Off & Work-Life Balance: Generous vacation allowance, sick time, and paid company holiday schedule.
401(k) Retirement Savings Plan: Competitive company matching contributions to support your long-term financial health.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, and mental health benefits. For a detailed look at our benefits, visit Qualtrics US Benefits.
Illinois Base Annual Pay Transparency Range
$109,000—$132,500 USD
