Reproduce customer issues, identify root causes, recommend solutions, and drive issues to closure across regions and time zones.
USB Integration, Validation, and Certification
Support USB host, device, and dual-role functionality, including USB2, USB3, USB4, and USB Type-C.
Validate interoperability across operating systems, firmware configurations, cables, hubs, docks, repeaters, storage devices, cameras, and other peripherals.
Investigate enumeration, connect/disconnect, suspend/resume, reset, power-management, compatibility, and certification issues.
Software, Firmware, PHY, and Performance Debugging
Support USB driver development, integration, and debugging on Linux, Android, and Windows across user space, kernel space, firmware, UEFI, and bootloader environments.
Debug driver failures, system hangs, crashes, kernel stability issues, and unexpected USB behavior using JTAG, GDB, logs, crash dumps, tracing tools, and platform diagnostics.
Support USB2/USB3 PHY tuning, link validation, electrical compliance, throughput characterization, and system performance optimization.
Use LeCroy or equivalent protocol analyzers to investigate transactions, link behavior, protocol errors, packet failures, and reduced throughput.
Platform Issue Resolution and Collaboration
Analyze interactions among USB, PCIe, I2C, SPI, UART, memory, storage, clocks, regulators, PMICs, thermal policies, and system power states.
Correlate logs, traces, protocol captures, hardware measurements, and test results to isolate root causes and develop validated patches or workarounds.
Prepare technical reports, debug plans, presentations, validation plans, and commercialization-readiness updates for customers and internal stakeholders.
Collaborate with platform, silicon, hardware, BIOS/UEFI, firmware, driver, OS, validation, and test teams to deliver timely resolutions.
Qualifications
Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field; a Master's degree is a plus.
3+ years of experience in software, embedded systems, platform integration, validation, or customer engineering, preferably in the wireless, telecommunications, semiconductor, or computing industry.
Proficiency in one or more programming or scripting languages, such as C, C++, Java, Python, PyTorch, or similar; strong C/C++ and embedded-programming skills are preferred.
Experience developing or debugging Linux/Android software in user space and/or kernel space, with system-level debugging using JTAG, GDB, logs, tracing tools, or crash-analysis utilities.
Strong analytical, problem-solving, communication, and customer-facing skills, with the ability to manage multiple priorities and work effectively with global teams.
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Preferred Technical Experience
USB4 certification; USB2/USB3 Gen 2 PHY tuning and validation; USB host/device driver development on Linux or Windows.
USB UEFI driver workflow, initialization, timing, and timer tuning; USB device, hub, repeater, and peripheral compatibility.
USB protocol analysis using LeCroy or an equivalent analyzer; USB throughput tuning and system-level performance optimization.
Linux kernel or Windows stability analysis, root-cause debugging, and experience with Qualcomm platforms, embedded Linux, Android BSPs, UEFI, Windows or bootloader environments.
Experience with embedded products or connected devices, including home speakers, security cameras, and other peripherals.
Knowledge of memory, storage, PCIe, I2C, SPI, UART, PMICs, security features, ARM TrustZone, fingerprint solutions, or related platform technologies.
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Minimum Qualifications
Bachelor's degree in Engineering, Information Systems, Computer Science, or a related field.
3+ years of relevant software, embedded-systems, platform-integration, validation, or customer-engineering experience.
3+ years of experience with programming or scripting languages such as C, C++, Java, Python, or similar.
3+ years of experience with system debugging, driver development, protocol analysis, or performance and stability analysis.
Ability to work directly with customers and communicate technical issues clearly in written and spoken English.
Minimum Qualifications
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
- OR
- Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.
- OR
- PhD in Engineering, Information Systems, Computer Science, or related field.
- 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.
- 1+ year of any combination of academic and/or work experience with debugging techniques.
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