2+ years of experience with Linux/Unix system administration, troubleshooting, and operational support.
2+ years of experience with scripting or automation using tools such as Python, Shell, or similar.
Preferred Qualifications
Experience supporting enterprise Git-based source code management platforms such as GitHub, GitLab, and/or Gerrit.
Experience in production operations, incident response, on-call support, service restoration, and problem management.
Familiarity with SRE and DevOps practices, including monitoring, alerting, observability, operational excellence, and automation.
Experience with monitoring and log analysis tools such as Splunk, Datadog, Prometheus, Grafana, or similar platforms.
Experience with CI/CD, infrastructure automation, and system integration tools such as Jenkins, Github/Gitlab Runners, Chef, Terraform, Kubernetes, or related technologies.
Knowledge of authentication, authorization, access management, and repository administration concepts.
Strong troubleshooting and communication skills, with the ability to work effectively across global teams and time zones.
Ability to balance operational execution with long-term platform reliability and continuous improvement.
Principal Duties and Responsibilities
Support day-to-day operations of enterprise Git platforms, including Gerrit, GitHub, and GitLab.
Triage and resolve operational tickets, service requests, user issues, and platform support cases within defined service expectations.
Investigate and respond to production incidents, alerts, and platform issues; drive timely restoration and communicate status to stakeholders.
Monitor system health, logs, metrics, and alerts to proactively identify and address reliability, availability, and performance risks.
Execute operational procedures related to platform maintenance, change support, upgrades, validations, and service readiness activities.
Support access-related tasks, repository support, and general user enablement across supported Git platforms.
Contribute to root cause analysis, recurring issue elimination, and service improvement efforts.
Develop and maintain runbooks, operational documentation, standard procedures, and support knowledge.
Collaborate closely with US-based engineers and cross-functional stakeholders to ensure smooth handoff, issue follow-up, and aligned support coverage.
Contribute to automation, tooling, and engineering backlog stories when operational bandwidth permits.
Level of Responsibility
Works independently with moderate supervision.
Exercises judgment within broadly defined practices and policies in selecting methods and techniques for obtaining solutions.
Interfaces with internal users, engineering teams, infrastructure teams, and partner organizations to support business-critical development platforms.
Minimum Qualifications
- 3+ years of IT-related work experience with a Bachelor's degree.
- OR
- 5+ years of IT-related work experience without a Bachelor’s degree.
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