Upgrade/ Patch management of Storage and Backup systems.
Addressing Tickets (incidents, Changes and Service Requests) in ServiceNow with defined SLA/ KPI
Excellent written and verbal communication skills
Ability to adapt quickly to changing environments and technologies.
Skilled in generating custom reports/dashboards and Knowledgebase documentation.
Working with various vendors
Prospective candidate should be technically sound in the following
Provision, migration and decommission of Storage and Backup systems
NetApp cluster mode, Dell Isilon, Pure Storage and VAST Storage
Cohesity Data Protect, Dell EMC Networker, Veeam, NetBackup
Tape libraries from vendors like Oracle and Spectra logic or similar
Snapmirror/Snapvault and Disaster Recovery (including Disaster Recovery of Backup catalogs)
Knowledge on Server OS (Linux and/or Solaris)
Relevant storage certifications (i.e. NetApp Certified Data Administrator), Dell, Pure, Cohesity or similar.
Prospective candidates having following is an added advantage
Strong knowledge of automation methodologies, scripting languages, and tooling.
Scripting knowledge (Bash, Perl, Python or PowerShell)
Basic knowledge on Splunk queries and Splunk dashboards
Any other skills that support storage and backup, not covered above.
Basic knowledge on Ansible is desired.
Ability to work in a team environment as well as independently while making sound decisions
Willingness to learn new technologies and processes, quickly and apply them.
Ability to work seamlessly with both vendors and internal stakeholders
Collaborate with cross-functional team to achieve common objectives
Identify and drive efficiency improvement initiatives
Ability to escalate critical issues to internal and/or 3rd-parties, as appropriate, and communicate status and resolution to the team.
Comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Good knowledge of industry tools
Minimum Qualifications
3+ years of IT-related work experience with a bachelor’s degree.
OR
5+ years of IT-related work experience with a master’s degree.
Minimum Qualifications
- 3+ years of IT-related work experience with a Bachelor's degree.
- OR
- 5+ years of IT-related work experience without a Bachelor’s degree.
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