Execute standard change requests following established operational procedures and change management processes
Collaborate with the India operations team on shift handoffs, shared ticket queues, and operational continuity
Partner with the architecture and design team in San Diego to implement approved network designs and standards
Maintain accurate network documentation including topology diagrams, asset inventories, and configuration baselines
Contribute to continuous improvement of operational processes, runbooks, and automation efforts
Required Qualifications
3–5 years of hands-on experience in enterprise network operations
Strong working knowledge of Layer 2/Layer 3 networking protocols (STP, VLAN, OSPF, BGP, EIGRP)
Experience operating and troubleshooting enterprise wireless (Wi-Fi) infrastructure
Familiarity with network monitoring and management tools (e.g., SolarWinds, Cisco DNA Center, or similar)
Experience with Cisco routing and switching platforms (Catalyst, Nexus, or equivalent)
Strong English communication skills — written and verbal — required for daily collaboration with global teams
Ability to work on-site in Mexico City 5 days per week
Preferred Qualifications
Cisco CCNA or CCNP certification
Experience working in a global, follow-the-sun operations model
Familiarity with network automation tools (Ansible, Python scripting)
ITIL Foundation or experience working within ITIL-based service management frameworks
Minimum Qualifications
- Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related field.
- OR
- 1+ year of IT-related work experience with a Bachelor’s degree in a non-technical field (e.g., Business, Humanities, Marketing), or related field.
- OR
- 3+ years of IT-related work experience with a High school diploma or equivalent.
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