Quad
From Quad's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
GENERAL PURPOSE OF JOB
The primary role of the Project Manager Client Services is to successfully manage individual Client relationships and projects on behalf of the Client and Quad.
Act as the primary day-to-day contact with Clients
Possess in-depth understanding of Client’s business objectives
Develop and manage project timelines and task lists
Ability to understand and identify opportunities for continued growth
Understand and manage the execution of tasks to achieve Client’s marketing goals
Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
Manage complex projects simultaneously
Meet tight deadlines within established budgets
Identify process challenges and work with internal leadership to solve
Attend regular planning meetings and provide detailed written confirmation/report
Work effectively to manage work across internal business units
Build and maintain client relationships with low-and-mid level management.
Suggest opportunities to the Director Client Services to educate the client on Quad's services - directly or through the Client Services team.
Ensure client is satisfied with performance of our Client Services Team and level of service.
Keep management informed regularly of events/issues that could impact client relationship.
Ensure team adheres to established processes and procedures to insure timely and accurate delivery of Client’s services. Escalate to management if necessary.
Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.
JOB REQUIREMENTS
Education: Bachelor’s degree in advertising, communication, marketing or related field required.
Experience: Minimum 2 years of experience including: retail marketing, corporate marketing department and advertising agency.
Strong background with project management concepts, methodologies and tools
Strong organizational skills with attention to detail
Ability to inform staff on project objectives.
Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
Knowledge of customer services, sales, retail structure, operations, account service/sales management, best practices and proven ability to communicate and implement.
Ability to respond quickly and effectively to clients' needs and issues.
Strong written and verbal communication and interpersonal skills.
Ability to understand and communicate issues verbally and in writing to clients, associates and management.
Ability to relate to and develop relationships with Client’s low-and-mid level management.
Ability to understand and manage the execution of tasks to achieve Client’s marketing goals.
Ability to achieve a spirit of teamwork and cooperation within the Client Service team
Ability to set and prioritize goals and achieve them as scheduled.
Demonstrate an analytical approach to problem solving.
Demonstrate the ability to act on own initiative.
Ability to handle many issues, items and functions at one time and deal rapidly with multiple items in prioritized sequence.
Demonstrate flexibility to adjust to rapidly changing requirements and schedules.
Ability and willingness to take direction from superiors.
Ability and willingness to seek suggestions from peers and employees.
Ability and willingness to build and maintain positive relationships quickly.
Demonstrate willingness to work together with peers and other Quad departments to improve quality and performance.
Experience with MS Word, MS Excel, MS PowerPoint and Outlook.
Travel as required, temporary assignments (out-of-town).
Basic understanding of remote conductivity to communicate with Quad headquarters.
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