The individual will also act as a subject matter expert for Symphonix products, helping clients maximize product adoption and ensuring solutions remain scalable, supportable, and aligned with Salesforce best practices.
RESPONSIBILITIES
Serve as a subject matter expert for Symphonix products and help clients maximize utilization of the Symphonix product suite, enabling smoother adoption and implementation.
Work directly with customers, business stakeholders, and partner teams to understand business processes, challenges, and requirements.
Gather and analyze business, functional, and technical requirements and translate them into scalable application solutions.
Design and implement Salesforce-based solutions while considering platform capabilities, product standards, security, scalability, and long-term maintainability.
Support application configuration, development, testing, deployment, maintenance, and enhancement activities.
Troubleshoot and resolve defects and implementation issues while working collaboratively with internal engineering and customer teams.
Understand APIs, integrations, and Salesforce security configurations and apply them appropriately within customer solutions.
Assess customer-specific requirements and customizations, recommending solutions that maximize standard product capabilities wherever possible.
Communicate technical concepts, solution approaches, risks, and trade-offs effectively to both technical and non-technical stakeholders.
Demonstrate strong verbal and written communication skills with the ability to independently drive customer discussions and technical workshops.
EXPERIENCE AND KNOWLEDGE
Typically requires a bachelor’s Degree in related field and 8+ years of experience
Strong experience with Salesforce Sales Cloud and/or Service Cloud.
Strong hands-on knowledge of Salesforce Apex, Visualforce, Flows, Triggers, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports.
Experience with Salesforce Lightning technologies, including Aura, Lightning Web Components (LWC), HTML, CSS, and JavaScript.
Strong understanding of SOAP, REST, and Bulk APIs, Salesforce integration patterns, and integration best practices.
Good understanding of Salesforce security, sharing, access controls, and platform governance.
Experience working with development and delivery tools such as GitHub and Jira.
Experience working across the complete implementation lifecycle, including requirements, solution design, development, testing, deployment, and production support.
This position requires fluent written and oral communication in English.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
