You’ll work directly with clients, Project Managers, and cross-functional partners in Sales, Product, Engineering, and Hosting, using Salesforce to manage and track casework and status. You’ll translate technical detail into terms clients and project partners can act on. We’re looking for someone who is disciplined, driven, and comfortable owning complex problems from discovery through go-live, with the technical skills to build the solution and the confidence to work directly with clients.
RESPONSIBILITIES
Partners with clients and internal project teams to translate business requirements into technical configuration and integration plans
Designs, builds, and tests connections and integrations between Q2’s Centrix solutions and external systems, including digital banking platforms and other third-party applications
Works within Azure-hosted architecture to configure, deploy, and troubleshoot client environments
Carries out the hands-on configuration and technical tasks required for each client implementation
Manages and updates cases in Salesforce, keeping internal and external stakeholders informed
Problem-solves routine-to-complex technical issues independently, escalating only what truly needs escalation
Builds strong working relationships across Development, Product, and Delivery to unblock client work and drive cross-functional buy-in
Creates tools, scripts, or process improvements that increase quality, security, and delivery speed across the team
Tracks and reports on implementation status against timeline and scope
Upholds Q2’s security, availability, confidentiality, and privacy policies and controls throughout every engagement
EXPERIENCE AND KNOWLEDGE
Typically requires a Bachelor’s Degree in related field and 5-7 years of experience
Experience with Azure architecture — comfortable working within and troubleshooting cloud-hosted environments
Working experience with Salesforce, particularly case management
Strong written and verbal communication skills — able to translate technical detail into terms a non-technical stakeholder or client can act on
A detail-oriented, process-driven approach to work; comfortable owning quality checkpoints
A disciplined self-starter who can manage multiple concurrent client implementations independently
Comfort working directly with clients — confident fielding questions and managing expectations during a live project
Ability to work both independently and as part of a cross-functional team
Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debugging
Strong troubleshooting, diagnostic and analytical skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
Our Culture & Commitment
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
