WHY THIS ROLE
Cloud Native / Portworx is one of Everpure's fastest-growing service lines in EMEA, underpinning our broader Enterprise Data Cloud and Cloud & App Modernization strategy. This role offers the opportunity to work hands-on with cutting-edge Kubernetes and cloud-native storage technology for enterprise customers across EMEA, alongside a regional bench of Delivery Architects, Solution Architects, and a growing network of Certified Delivery Partners.
WHAT YOU'LL DO
Design and Architecture Support
Partner with Portworx Delivery/Solution Architects to support design and architecture workshops, gathering customer technical requirements and documenting the as-is technical environment
Identify key customer integration points with Kubernetes, storage, and backup solutions
Assist in documenting design decisions, including storage/backup workflows, high availability and disaster recovery configurations, scalability plans, and networking/security considerations
Understand prospects' and customers' technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans
Deployment and Operations
Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts
Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud
Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability
Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana/other Observability and alerting best practices
Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery
Customer Support and Enablement
Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region
Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution
Support customers through validation and testing of changes prior to production implementation, remediating issues identified during testing
Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations
Maintain clear, ongoing communication with customer stakeholders and the Everpure delivery team on project status, risks, and outcomes
Delivery and Collaboration
Work within Everpure's Advanced Services delivery methodology, supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle
Collaborate with Certified Delivery Partners and customer/vendor teams (e.g., system integrators, platform teams) as part of a coordinated delivery effort
Contribute field experience back into repeatable procedures, runbooks, and templates to standardize delivery and improve quality across engagements
WHAT YOU BRING
Experience
10+ years of hands-on experience deploying and troubleshooting production Kubernetes environments; experience building and operating containerised solutions
Proven experience with DevOps practices and a strong understanding of the cloud-native technology landscape
Experience supporting enterprise customers directly, including comfort working on customer sites/production environments and communicating technical progress clearly
Technical Skills
In-depth experience deploying, configuring, and troubleshooting Kubernetes environments; proficiency with at least one of OpenShift, Rancher, Mirantis, or other orchestrators
Familiarity with other container orchestration platforms.
Linux system administration experience (RHEL, SLES, Debian, Ubuntu)
Networking fundamentals (TCP/IP, DNS, load balancing)
Software-defined storage concepts (NFS, Block, iSCSI) and understanding of open-source databases/modern data platforms supporting highly available business applications
CI/CD experience (Jenkins, GitOps, Argo, Airflow) and Configuration Management/Infrastructure-as-Code tooling (Terraform, Chef, Puppet, or Ansible)
Working knowledge of cloud IaaS environments such as AWS, Azure, and Google Cloud Platform
Familiarity with backup, disaster recovery, and object storage management in cloud and on-prem environments
Bachelor's Degree in Computer Science, Engineering, Mathematics, a related field, or equivalent experience
Desirable Additional Skills and Certifications
Certified Kubernetes Administrator (CKA) and/or CKAD qualification, or equivalent hands-on experience
Scripting skills (Bash, Python, Ruby)
Virtualisation technologies (KVM, VMware) and version control systems (Git, SVN)
Monitoring and logging tooling (Prometheus, Grafana, ELK)
Security fundamentals (SSL/TLS, Kubernetes Secrets, RBAC)
Experience with the OpenStorage SDK (REST and gRPC interfaces)
Experience with HA deployments for modern scale-out databases and data processing solutions (Cassandra, PostgreSQL, MySQL, MongoDB, Kafka, Elasticsearch)
Cloud or Portworx-related certifications (e.g., AWS Certified DevOps Engineer, Pure Certified Portworx Enterprise Professional)
Soft Skills
Attention to detail and strong troubleshooting discipline in complex, high-pressure environments
Comfortable consulting on customer sites related to complex solutions
Strong, clear communication skills with both technical and business stakeholders
Adaptability and a proactive, collaborative approach to problem-solving
Logistics
Must already be based and eligible to work in the Dubai or Abu Dhabi; with a willingness to travel to customer sites across EMEA and Everpure offices where needed which can be 30% of the time or more, where needed.
Contract engagement, with scope and duration aligned to Everpure's Portworx EMEA delivery roadmap
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
