Responsibilities
Customer Service / Account Management
Provide prompt, excellent customer service and support via email and phone.
Follow up with existing accounts, while developing new leads.
Help with financial reconciliation for the Finance team.
Working closely with the Logistics team on the shipment claims.
Handling Wholesale client warranties.
Supporting the sales team via reporting, customer follow-up and ad hoc requests.
Administrative Duties
Serve as the first point of contact for clients, ensuring they are informed and supported throughout the sales process.
Follow up with customers to collect proper forms and documents.
Help maintain strong existing client relationships.
Prepare a variety of daily status reports.
Checking system synching issues and communicating the proper next steps.
Assist our Account Managers inter-departmentally with Finance and Logistics.
Reviewing PACT Act news and regulations and its effects on the industry.
Qualifications
2+ years' experience working in a similar role
Strong internal and client-facing communication skills
Advanced troubleshooting and multi-tasking skills
Experience working with ERP and/or CRM systems
Experience using and multi-tasking within the Salesforce platform
Passion for customer success and value creation
Knowledge of Microsoft Office Suite
Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes
Ability to function at a high level in either a team environment or independently
Requires a high degree of tact, initiative, accuracy, judgment and superior interpersonal skills
A polished individual who likes challenges and can contribute their talents to our team environment
Passion for growth in business administration and development and sales
This hybrid role is based out of our Los Angeles HQ and requires 2-3 days per week in office.
The compensation range for this role is $68,500 - $70,000. Individual compensation is determined based on experience and skillset.
Perks and Benefits
Competitive pay, 401K, Medical/Dental/ Vision/Life coverage, Flexible Time-Off
Friendly office in LA Center Studios with a fun casual and comfortable work environment
Access to Puffco products
Snacks, lunches, events and SO much more!
EQUAL EMPLOYMENT OPPORTUNITY
Puffco strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Puffco’s recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Puffco may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Additional information about our company can be found at www.puffco.com.
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