Build and maintain Okta Workflows to automate access lifecycle processes.
Collaboration Platforms
Administer and support Slack, including app integrations, user management, and troubleshooting.
Manage Microsoft 365 services including Exchange Online, SharePoint, and OneDrive.
Support on-premises Active Directory including user accounts, group policy, and directory hygiene.
Networking & Infrastructure
Maintain and troubleshoot networking infrastructure: Access Points, Switches, and Firewalls.
Support Cisco Meraki networking and FortiGate firewall environments.
Assist with connectivity, VPN, and network security troubleshooting.
AV & Conference Room Technology
Manage Zoom and Zoom Rooms including licensing, configuration, and troubleshooting.
Maintain meeting room AV hardware (Poly systems) and ensure rooms are always event-ready.
Lead setup and support for all-hands, client meetings, and executive sessions.
AI-Driven Support & Automation
Champion the use of AI tools across IT operations — identifying, testing, and deploying solutions that reduce manual workload.
Build automation scripts and workflows (PowerShell, Zsh, Python, or Okta Workflows) to streamline repetitive tasks such as onboarding, offboarding, and access reviews.
Collaborate with the global IT team to share automation wins and roll out scalable solutions across other offices.
Stay current with emerging AI and IT tooling trends, and proactively propose adoption where there is clear ROI.
Documentation & Knowledge Management
Maintain accurate IT asset records and configuration documentation.
Author and update knowledge base articles to enable self-service and reduce repeat tickets.
Contribute to IT process improvement by documenting workflows and runbooks.
Who You Are
Proven experience providing IT support in a mixed MacOS and Windows environment.
Strong knowledge of device setup, deployment, troubleshooting, and lifecycle management.
