Job Responsibilities
Platform Support and Maintenance
Understand the Target Operating Model (scope and service level agreement) been set Platform Lead
Master the relationship between the configuration and master data setup for each business unit
Support each business unit related to system configuration, user management and master data creation/modification
Always adhere to Universal Core Model and Master Data Governance document
Functional and Technical Support
Responsible for deep technical analysis of system related incidents and issues and their effective resolution, application and interface monitoring based on the batch runs schedules
Review and analyse errors, fix issues (notably through transaction maintenance) or assign tickets to different teams (Level 3 or 4) to fix or correct the issues
Perform system health check, manage back end and schedule integration events
Change and Release Management: Adhere to define process
Ensure that change requests and new release functionality to the design and configuration of Coupa is compliant to Universal Core Model, Master Data governance, procurement and vendor management policies and PCA’s strategic objectives
Perform impact and GAP analysis of the change request
Verify integration layer to ensure that the current custom field mapping still valid and require any changes
Present the impact assessment to the UCM team also known as Change Control Board team
Select the test script packs related to the identified impacts and customize by country specific
Manage change request testing, regression and non-regression tests with selected key users
Manage document notes and communication plan
Update all related training material related to the change request/releases and manage communication
Reporting and Analytics
Understand the report limitation for each module within the system
Support ad-hoc reporting request from the local business units
Prepare stakeholder report and monthly service review report to be shared with the management team
Documentation and Knowledge
Become the knowledge centre of technical expertise and S2P best practice
Maintain the technical, training, knowledge transfer, run book and admin documents
Manage Configuration Work Book (CWB), Local Master Data (Local Master Data) by each business unit
Supplier Management and Enablement
Support any technical issues or queries from suppliers related to the system
Continuous optimisation of supplier enablement strategies in growing e-commerce and improving overall customer/user experience
Job Requirements
Bachelor’s degree as a minimum academic qualification
Excellent written and verbal communication skills
A fast learner, self-motivated and able to work in a fast-paced
Committed and believes in providing quality service to business
The ability to clearly articulate solutions to complex technical problems in a clear and simple way
Strong understanding of a Source-to-Pay system and its related functionalities, Coupa experience is a plus
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
