Documentation & Knowledge Sharing
Maintain detailed documentation for scripts, workflows, and monitoring configurations.
Share best practices and provide training to team members.
Additional Responsibilities for TechOps Lead
Reporting & Analytics
Design and maintain Grafana and Jira dashboards for operational metrics and automation KPIs.
Provide regular reports to tech leadership and business stakeholders on system health, automation progress, and incident trends.
Leadership & Facilitation
Lead and mentor the TechOps team, ensuring alignment with organizational goals.
Facilitate meetings with cross-functional teams and stakeholders to review performance and improvement plans.
Drive continuous improvement initiatives and manage priorities effectively.
Strategic Planning
Identify opportunities for automation and process optimization across BAU operations.
Collaborate with leadership to define TechOps roadmap and deliverables.
Required Skills & Qualifications
Strong proficiency in PowerShell, Python, JavaScript, C# scripting.
Understanding of writing or consuming APIs
Hands-on experience with SCCM for automation and deployment.
Expertise in observability tools like Dynatrace; familiarity with Grafana dashboards.
Knowledge of ITIL processes and operational best practices.
Excellent problem-solving and analytical skills.
Preferred for Lead Role
Experience in team leadership and stakeholder management.
Ability to design and present dashboards/reports for executive audiences.
Strong communication and facilitation skills.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
