Sponsor and direct fit-outs, relocations and workplace enhancements from business planning through operational handover.
Workplace services and provider governance
Lead client-side governance of IFM, hospitality, workplace experience, records, technology and specialist providers.
Establish and govern service expectations through KPIs, SLAs, governance reviews and business reviews.
Direct the resolution of material escalations, hold providers accountable for remediation and drive measurable performance improvement.
Contract and commercial management
Serve as Contract Owner or Contract Manager for Workplace Services contracts and ensure delivery against contractual commitments.
Chair vendor-performance forums and oversee renewals, variations, extensions, sourcing and contract reviews.
Own budgets and forecasts, provide commercial challenge, assure invoices and submissions, and deliver savings and value-for-money outcomes.
Workplace experience and service integration
Set and oversee service standards across reception, hospitality, events, pantry, refreshments and food and beverage services.
Engage senior stakeholders to anticipate service requirements and sponsor customer-experience improvements.
Orchestrate providers, landlords and workplace partners, establish clear accountabilities and eliminate service gaps or overlaps.
Risk, compliance and resilience
Own workplace operational risk, provider compliance, audits, remediation and Third Party Risk Management requirements.
Lead business continuity and operational resilience planning and ensure contracts meet Prudential governance requirements.
Projects and transformation
Provide business leadership for Workplace Services delivery for relocations, fit-outs, reinstatements, refurbishments and workplace enhancements.
Align business units, landlords, consultants, contractors and providers, while maintaining executive oversight of budgets, risks and milestones.
Assure operational readiness, transition and handover into business-as-usual operations.
Lead Workplace Services transformation and operating-model improvements to strengthen service delivery and governance.
Who we are looking for
Competencies & Personal Traits
Executive-level commercial judgement with proven financial, contract and vendor-management capability.
Sound corporate real estate, leasing, workplace operations and service-governance expertise.
Strong risk, compliance, project, change and continuous-improvement capability.
Confident and credible stakeholder leader with strong influencing, negotiation, communication and relationship-building skills.
Working Experience
Mandatory
Minimum 10 years of relevant experience across corporate real estate, property or facilities management, Workplace Services, leasing, vendor governance, projects or workplace operations.
Demonstrated experience in leasing and tenancy management, landlord engagement, outsourced-provider governance, budgeting and workplace projects.
Proven ability to manage multiple stakeholders and resolve operational, commercial or contractual issues.
Preferred
Experience in IFM, workplace experience, hospitality or multi-provider service integration.
Experience in financial services or another regulated environment, including workplace transformation or operating-model change.
Education
Mandatory
Bachelor's degree in Real Estate, Property Management, Facilities Management, Engineering, Architecture, Construction Management, Project Management, Business Administration or a related discipline.
Preferred
Recognised property, facilities or project-management qualification such as CFM, FMP, RICS, PMP, PRINCE2 or equivalent.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
