Enhanced Monitoring recommendations: Formulate clear, proportionate, and evidence-based recommendations for Enhanced Monitoring in accordance with the Fit and Proper framework, including the applicable monitoring measures, duration, conditions, escalation requirements, and closure criteria.
Fit and Proper monitoring: Ensure the timely execution of approved monitoring measures and track the completion and fulfilment of all monitoring conditions, required submissions, evidence, due dates, breaches, and follow-up actions through to closure.
Sanctions: Issue applicable sanctions promptly and in accordance with the relevant sanction frameworks
Service Standards: Ensure that assessments, reviews, monitoring actions, escalations, and case closures are completed within prescribed service-level agreements.
Controls and records: Maintain complete and accurate trackers, registers, case files, supporting evidence, correspondence, and audit trails, and perform reconciliations and quality checks to support effective oversight, timely reporting, and audit defensibility.
Process improvement: Identify recurring exceptions, process gaps, control weaknesses, operational risks, and automation opportunities, and support enhancements to procedures, templates, trackers, workflows, dashboards, and reporting.
Reporting support: Compile accurate operational statistics, status updates, ageing information, and supporting data for regular team and management reporting.
Key Competencies
Good attention to detail and ability to identify missing, inconsistent, or potentially adverse information.
Ability to follow defined procedures, checklists, escalation criteria, and documentation standards consistently.
Clear written and verbal communication skills, including professional follow-up with representatives and internal stakeholders.
Strong organisation and time-management skills, with the ability to manage multiple cases and deadlines.
Sound judgement in recognising matters that require clarification or escalation.
Comfort with spreadsheets, trackers, and basic data compilation for operational reporting.
Experience and Qualifications
Diploma, degree, or professional qualification in business, finance, risk management, compliance, insurance, or a related discipline.
2-3 years of relevant experience in operations, compliance, business quality, due diligence, customer or representative administration, or governance within financial services or insurance is preferred.
Candidates with strong analytical, documentation, and organisational skills may also be considered.
Experience using spreadsheets, trackers, workflow tools, or case-management systems would be advantageous.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
