Monitor client participation, satisfaction, onboarding, and engagement to identify outreach opportunities and coordinate activities that strengthen relationships and retention.
Collaborate with cross-functional teams, including meeting planning, continuing education, communications, analytics, technology, and subject-matter experts, to align resources and ensure seamless program execution.
Maintain accurate client and program information in Salesforce or other approved CRM systems, and prepare reports summarizing engagement, participation, satisfaction, and program performance.
Coordinate client communications, newsletters, meeting materials, community platform content, and digital resources to ensure accuracy, timeliness, and alignment with program objectives.
Manage program calendars, support budget forecasting, monitor meeting expenses, and coordinate operational activities to ensure accurate and timely completion.
Identify and implement opportunities to streamline workflows, standardize processes, improve efficiency, and enhance the client experience.
Utilize approved AI and digital tools to support communications, information synthesis, meeting preparation, reporting, and routine workflows while maintaining appropriate oversight and data confidentiality.
Qualifications
Relevant degree preferred. MBA desired.
2 or more years of relevant experience required.
Healthcare industry experience preferred.
Strong interpersonal, relationship management, and client service skills, including the ability to collaborate effectively with senior leaders and cross-functional teams.
Demonstrated ability to independently coordinate multiple projects, prioritize competing deadlines, anticipate needs, and drive activities through completion.
Excellent organizational, problem-solving, and written and verbal communication skills, with strong attention to detail and sound judgment.
Experience with Salesforce or other CRM platforms preferred.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Outlook, Copilot, and Teams, with the ability to maintain accurate data, prepare reports, and summarize trends.
Experience using digital meeting platforms, collaboration tools, and approved AI technologies to improve productivity and workflow efficiency.
Willingness to travel.
Estimated Hiring Range
At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.
This position is also incentive eligible.
Vizient has a comprehensive benefits plan! Please view our benefits here:
http://www.vizientinc.com/about-us/careers
Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities
The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.
