o Incorrect or incomplete Bills of Lading (BOLs)
o Failure to follow routing instructions
o Shipping earlier than authorized
o Shipping without properly scheduling required pickups
o Incorrect shipment or routing information
o Failure to follow required portal or shipment-notification processes
Document and follow-up on supplier compliance regarding issues, trends, violations, and corrective action efforts.
Escalate repeat or high-risk supplier issues to leadership and key stakeholders.
Maintain supplier accountability through ongoing monitoring and performance management.
Supplier Portal Adoption & Training
Lead supplier onboarding and migration into approved supplier technology platforms and portals.
Develop and maintain supplier implementation plans and onboarding schedules.
Provide supplier training on portal functionality, shipment creation, documentation requirements, and compliance expectations.
Monitor portal utilization and address adoption barriers.
Maintain supplier training materials, process guides, and knowledge resources.
Operational Compliance
Monitor compliance related to
Routing adherence
Transportation instructions
Pickup scheduling
Shipment readiness
On-time shipping requirements
Visibility and milestone reporting
Partner with Operations and Customer Service teams to resolve supplier-caused execution failures.
Drive continuous improvement initiatives focused on reducing operational exceptions and increasing execution reliability.
Documentation & Financial Compliance
Ensure suppliers provide complete and accurate shipment documentation.
Resolve issues involving
Bills of Lading (BOLs)
Purchase Orders
Shipment references
Proof of shipment documentation
Customer-required documentation
Support reduction of unbilled shipments and invoice delays caused by supplier documentation deficiencies.
Identify recurring documentation issues and implement preventive actions.
Performance Management & Analytics
Analyze supplier performance and compliance data to identify trends and root causes.
Develop recurring supplier compliance reporting and dashboards.
Monitor supplier KPIs and communicate performance results to leadership.
Prioritize supplier engagement activities based on operational impact, customer risk, and financial exposure.
Use analytics to drive supplier improvement initiatives and accountability programs.
Cross-Functional Collaboration
Partner with
Operations
Transportation Planning
Customer Service
Finance and Accounts Payable
Supply Chain Management
Technology teams
Support enterprise initiatives related to Visibility, operational execution, supplier onboarding, financial accuracy, and continuous improvement.
Act as the centralized point of contact for supplier compliance issues across the organization.
Key Performance Indicators (KPIs)
Supplier Compliance Metrics
Routing Compliance Rate
Transportation Instruction Compliance Rate
Pickup Compliance Rate
On-Time Shipment Readiness
Supplier Corrective Action Completion Rate
Visibility Metrics
Tracking Compliance
Milestone Reporting Accuracy
Data Completeness
Visibility Score Improvement
Supplier Portal Metrics
Supplier Portal Adoption Rate
Supplier Portal Utilization Rate
Supplier Onboarding Completion Time
Supplier Training Completion Rate
Documentation & Financial Metrics
BOL Accuracy Rate
Missing Documentation Resolution Time
Unbilled Shipment Reduction
Invoice Enablement Performance
Operational Metrics
Exception Reduction
Supplier-Caused Delay Reduction
Shipment Execution Accuracy
Compliance Trend Improvement
Qualifications
Preferred Experience
3–5 years of experience in Transportation, Logistics, Supply Chain, Supplier Management, Carrier Management, Customer Service, or Compliance.
Experience working directly with suppliers, carriers, customers, or external business partners.
Experience with TMS platforms, supplier portals, transportation technologies, and reporting tools.
Experience analyzing operational data and driving process improvements.
Skills & Competencies
Strong communication and relationship management skills.
Ability to influence supplier behavior and drive accountability.
Excellent analytical and problem-solving abilities.
Strong organizational and project-management skills.
Proficiency in Excel, reporting tools, and dashboard analysis.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with strong documentation and compliance focus.
Ability to train and educate suppliers on processes and technology platforms.
Strategic Purpose
The Supplier Compliance Specialist serves as a critical link between suppliers and internal operations, helping improve shipment visibility, routing compliance, supplier accountability, billing accuracy, and operational execution. The role directly supports organizational objectives related to Visibility, service performance, operational efficiency, and supplier performance management.
