Your day-to-day
Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer demand and business need)
Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email • Advise customers regarding the product's proper use and address specific systems issues
Manage product escalations, act as a liaison between customers, and various levels of tiered support
If needed, work as part of our wider team assisting customers during installations and configuration
What you bring to the team
Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking)
Experience in problem analysis and resolution of software problems • Ability to handle customers professionally across all interfaces
Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
Proven ability to function in a self-directed environment and also to cooperate with team members
Nice to have
Experience with Linux is beneficial
Innovative thinker who is positive, proactive, and readily embraces change
Ability to quickly develop as subject matter expert in areas of Proofpoint technologies.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
