This is a highly technical role requiring
Deep knowledge of Linux and Solaris operating systems
Strong understanding of network configuration
A solid background in email systems
Responsibilities also include working in complex product and infrastructure environments, troubleshooting and isolating issues, performance tuning and optimization, training customers on product features, escalating defects and issues, and driving them toward resolution while managing the customer.
Your Day-to-Day
Engage with newly signed enterprise customers as a Proofpoint product expert to implement solutions, typically using remote web conferencing tools
Perform implementation activities including installation, configuration, troubleshooting, customization, testing, and documentation
Deliver training to customers and partners
Provide technical expertise and real-life experience in creating solutions, designs, proof of concept, and implementation
Drive high levels of customer satisfaction
Act as a strong customer voice into the Marketing and Engineering teams to improve the product and ensure successful Proofpoint deployments
Coordinate with multiple parties — internal departments and customers — to ensure timely and satisfactory resolution of technical issues and project completion
Define and document best practice techniques, processes, templates, and architectures for use across the broader field organization
What You Bring to the Team
5+ years of industry experience in a customer-facing technical role (professional services, sales engineering, or technical support)
Experience in large systems design and project implementation for enterprise email environments
UNIX system administration experience
Broad technical knowledge of Internet products and technologies
Strong understanding of Internet protocols, including HTTP, SMTP, IMAP, RFC822, LDAP, and PKI
Knowledge of networking topology, TCP/IP protocols, and network components (firewalls, routers, etc.)
Strong Sendmail and messaging infrastructure system administration experience
Ability to work across all organizational levels, both technically and politically
Written and spoken proficiency in English, along with one or both Spanish or Portuguese, for both technical and non-technical communication
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Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
