Key Responsibilities
Community Operations & Coordination Support the day-to-day administration and operation of Proofpoint’s customer Community.
Assist with Community projects, enhancements, launches, and ongoing improvement initiatives. Coordinate tasks, timelines, actions, and dependencies across Community projects.
Track project progress and follow up with stakeholders to help ensure agreed actions are completed.
Help maintain project documentation, requirements, meeting notes, and other supporting materials.
Creating custom reports and dashboards to provide business stakeholders with key insights into their overall contributions to the Community & Knowledge Base.
Platform & Process Improvement Support enhancements to Salesforce Experience Cloud and Knowledge Management capabilities.
Gather and document business requirements and user feedback for review with the Community Manager, Salesforce administrators, and developers.
Help identify customer pain points, usability issues, content gaps, and opportunities to improve the Community experience.
Participate in User Acceptance Testing (UAT) for new features and enhancements.
Support change management activities and communications associated with Community updates.
Community Engagement Help deliver initiatives designed to increase customer participation and engagement within the Community.
Coordinate Community events, campaigns, announcements, discussions, and other engagement activities.
Monitor and moderate Community activity and identify recurring questions, feedback, or opportunities for improvement.
Help promote Community features and resources to customers and internal teams.
Support initiatives that encourage customers and internal subject matter experts to contribute to the Community.
Knowledge & Content Governance Support the implementation of established Knowledge Management and content governance processes.
Assist with initiatives to improve the quality, consistency, searchability, and discoverability of Knowledge content.
Skills required
1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
Strong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable.
Demonstrated ownership, organisation, and attention to detail.
Comfortable working with technology and learning new systems. Technical aptitude preferred.
Strong written English skills required due to knowledge base and content-related work.
Experience with Salesforce, CRM platforms, reporting tools, customer portals, or AI-enabled environments is advantageous but not mandatory.
Cybersecurity industry knowledge is a nice-to-have but not required.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
