Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS.
Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.
Job Requirements
Responsible for assisting with the monitoring of events for Proofpoint's PCMS customers.
Responsible for escalating all necessary events to clients via approved escalation paths.
Responsible for assisting customers and internal teams with metrics and reporting from the security platforms.
Responsible for assisting with the improvement of monitoring and alerting for Proofpoint PCMS clients.
Qualifications
Experience analyzing data from within a large data set.
Experience in customer service.
Experience working on a team.
Experience with Microsoft Excel, as well as the entire Microsoft Office Suite.
This posting is anticipated to remain open until November 30th, 2026
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.
Base Pay Ranges
SF Bay Area, New York City Metro Area
Base Pay Range: 23.56 - 32.42 USD
- California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
- Base Pay Range: 17.40 - 23.90 USD
All other cities and states excluding those listed above
Base Pay Range: 17.40 - 23.90 USD