Serve as a point of escalation for complex, unusual, or high-risk filing situations, researching and resolving rejected filings and other filing-related issues.
Work through scenarios where standard procedures do not provide a clear answer, using research, judgment, and appropriate escalation.
Assist with high-priority or sensitive client matters requiring elevated attention.
Review exceptions, errors, and filing trends to identify areas of operational risk.
Meet established turnaround times while maintaining a strong focus on accuracy and quality.
What You'll Bring
3+ years of prior experience with legal e-filing, court filing, legal operations, litigation support, collections, or a similar legal services environment strongly preferred.
Exceptional attention to detail and commitment to quality.
Comfortable handling escalations and situations where the answer is not immediately clear.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Strong judgment and willingness to raise concerns when something appears incorrect or creates risk.
Compensation
$60,000-65,000 annual salary based on experience and location
Eligible to participate in company bonus plan
Benefits
Full time, remote, salary position
Medical, dental, vision, disability insurance, and 401(k) available
Flexible time off (paid planned and sick time, and paid holidays)
Phone and Internet monthly stipend
Necessary equipment provided
E-Verify
This company participates in E-Verify, for more information view the Participation and Right to Work Posters.
