Troubleshoot cameras, servers, storage, and network-related video issues.
Document system configurations and deployment events.
Collaborate with IT, Security, and vendors for integrations with access control, intercom, PSIM, and SIP/IP audio.
Manage licensing, vendor support cases, and system upgrades for Avigilon ACC.
Ensure cybersecurity best practices including patching, secure remote access, TLS certificates, and password policies.
Support evidence export, chain of custody documentation, and audit requirements.
Experience Requirements
Experience operating in a corporate enterprise environment.
Proficiency with Microsoft Windows 11.
Proficiency with Microsoft Office, including Excel and Word.
Experience with Microsoft SharePoint and Teams.
Proficiency with Remote Desktop administration.
Knowledge of Active Directory and related cloud applications such as Azure AD and Office 365.
Knowledge of TCP/IP networking, LAN/WAN fundamentals.
Basic understanding of network firewalls, NAT, and IP routing.
Experience with PoE switch configuration, VLANs, and QoS for video traffic.
Experience with IP camera setup and configuration for Avigilon and Axis.
Familiarity with category and fiber optic cabling standards.
Knowledge of IP video fundamentals including H.264/H.265, frame rates, resolution, and bitrate.
Experience with NVR setup and configuration, including storage provisioning and RAID.
Knowledge of Avigilon ACC 7 architecture and best practices.
Familiarity with Axis Camera Station or Axis device configurations.
Knowledge of third-party integrations including access control, intercoms, SIP/IP speakers, and alarms.
Understanding of data retention policies, video export formats, and evidence handling.
Experience with cybersecurity best practices for VMS environments.
Ability to create documentation, SOPs, and training materials.
Strong troubleshooting, analytical, and communication skills.
