Description
On-site in Boston, MA or Merrimack, NH
We are seeking a User Experience Designer for a high-visibility transformation initiative with a leading global financial services organization.
The focus is designing better digital experiences for contact center and customer service associates, so we’re especially interested in designers who understand complex CSR workflows and large-scale enterprise applications.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $65.00 to $74.00/hr. w2
JN -112026-109462
Responsibilities
Design experiences for contact center and CSR users
Lead UX design from concept through delivery
Partner with Product, Research, and Engineering
Simplify complex enterprise workflows
Create prototypes and present design recommendations
Support design systems and accessibility standard
Experience Requirements
8+ years of UX/Product Design experience preferred
Contact center, call center, or CSR experience
Experience designing large enterprise applications
Strong Figma, prototyping, and design systems skills
Digital portfolio required
Fraud experience is a plus
