Description
Hybrid 3 days on-site in Charlotte, NC
Our client seeks a Telecom Procurement Analyst to provision, track, and deliver off-net wireless data services across a large enterprise environment. The role will collaborate with internal business stakeholders, network and radio engineers, and external carriers to ensure cost-effective and timely service delivery. The position will manage orders, inventory accuracy, and billing verification while driving process improvements and supporting lifecycle management of wireless services and assets.
Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $25.00 to $35.00/hr. w2
Responsibilities
Handle procurement, change, and disconnect requests for off-net wireless telecommunication services, ensuring adherence to procedures and accurate order data with providers.
Track order progress with vendors, escalate within carriers as needed, and communicate status, delays, or information needs to engineers, customers, or technicians.
Notify customers upon completion, provide assignments, and update circuit inventory systems accurately.
Support selection, purchasing, and management of wireless services and assets using enterprise telecom contracts to meet business requirements.
Show the full description
Collaborate with network and radio engineers to secure efficient and cost-effective wireless voice and data services and advise on technology implementations.
Review initial billing for new wireless services, validate pricing and inventory alignment, and resolve discrepancies with vendor billing teams.
Maintain and audit circuit inventory accuracy, collaborate to reduce service costs, and recommend process improvements.
Establish and follow clear procedures for ordering, tracking, and terminating circuits, coordinating with telecom and radio engineers for service changes.
Experience Requirements
Minimum of 3 years of experience with at least 1 year in provisioning cellular services.
Knowledge and experience with wireless voice and data services and telecom infrastructure.
Proven troubleshooting, problem-solving, and analytical skills with attention to detail and adherence to process.
Effective communication, teamwork, presentation, and interpersonal skills.
Experience with carrier interactions and carrier portal systems.
Understanding of wireless terminology and technologies including PRLs, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, and MDN.
Customer service experience, preferably in telecom or carrier environments, with ability to clarify true customer needs.
Experience with lifecycle asset management for circuits or contracts.
Knowledge of SIM management and provisioning.
Preferred experience with ServiceNow and Jira, and familiarity with TEM inventory systems such as Rivermine or Tangoe.
Familiarity with AI-powered tools and prompt development to support quality outcomes.
Education Requirements
Bachelor’s degree or 4 years of equivalent direct work-related experience in lieu of degree.
