Triage issues related to blockchain node availability, Ethereum access and connectivity, and application and infrastructure performance.
Support staking operations by monitoring validator health and staking rewards.
Perform continuous monitoring, alert management, incident response, and light development work.
Experience Requirements
3 to 5 years in technical operations support or DevOps.
Proficiency across the incident lifecycle: detection, triage and categorization, mitigation and containment, resolution, and root cause analysis.
Experience building and documenting technical runbooks and using Jira or ServiceNow.
Observability experience with CloudWatch, Datadog, Prometheus, or Grafana.
Diagnostics capability parsing logs such as JSON or XML and using Postman or cURL to isolate failures across front end, back end, and blockchain layers.
Code literacy in Python, JavaScript or TypeScript, Go, Rust, or Java, and use of Git or GitHub to review changes.
Adversarial testing mindset to stress test and harden code.
Outstanding written and verbal communication skills.
Passion for application stability and the evolution of blockchain technology.
Nice to have: Certifications such as AWS, Azure, GCP, CKA, or blockchain certifications.
Experience with public chains such as Ethereum, Solana, or Bitcoin, including node connectivity, key management, and network troubleshooting.
High-level knowledge of smart contract execution, gas fees, and transaction monitoring.
AWS or cloud operations experience and production or application support background.
Comfort working non-traditional hours in a 24/7 operational environment.
