We're looking for a Support Supervisor to join the team at our Vault facility.
You'll report to the Head of Vault Operations and work onsite from our New Castle, DE facility, Monday through Friday from 7:00am to 4:30pm.
Onsite Requirement
This role requires you to be onsite in the office 5 days per week.
What You'll Do
Supervise, schedule, and develop teams across all Vault support functions (Inventory Control, Photography, Title Editing, and Operational Support), leading on-site and remote staff to drive continuous operational performance
Lead all aspects of Inventory Control, monitoring inventory levels, capacity, and accuracy
Support Operations on daily workflows through Supply Chain, helping ensure volume and SLA goals are met
Identify root causes on items related to shrink and inventory variances
Support and partner with senior leadership and key stakeholders on business updates, reporting KPIs, and business results
Partner and collaborate with business partners to continually improve workstreams and processes to improve productivity and accuracy
Lead and support training programs, including onboarding and operational improvements that result in best practices, improved workstreams, and innovation implementation
Support project management for Operations and peripheral departments supporting operations
Manage the safety, staffing, training, and overall performance of hourly employees across all teams
Monitor staff productivity and assign tasks as needed
Own and deliver on Safety, Quality, Productivity, Throughput, and Service KPIs
Act as a knowledgeable and accessible resource for team members
Ensure proper procedures are followed and devise techniques to improve team efficiency
Lead by example and champion all company policies, including safety, attendance, and security
Who You Are
5+ years of experience in a managerial/supervisory role in an operations environment
Bachelor's degree in a related field or equivalent work experience
Strong verbal and written communication skills
Proficient in Warehouse Management Systems (WMS), with a strong understanding of inventory management, order fulfillment, and shipping processes
Dependable, personable team player who works well with internal and external stakeholders
Data-driven problem solver (Excel/Sheets experience) with an understanding of the business implications of decisions
Comfortable multitasking and prioritizing in a fast-paced environment with little room for error
Influential leader who can inspire and motivate others and drive change
Strong project management and organizational skills
Familiarity with standard concepts and practices within trading cards, tickets, and other collectibles
Salary Range: $68,000 - $75,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.
Reasons To Join Us
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to support employees' future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
