We’re looking for a Security Supervisor to join our Security team to maintain a safe and secure working environment at our location in London, UK. This includes protecting all personnel, safeguarding all items in our custody, and controlling access to our facilities. This role is responsible for overseeing the contracted security team, coordinating staffing and schedules with the vendor, and ensuring officers meet established security standards. Coaching employees, addressing complaints and resolving problems within the department and outside.
You’ll report to the Senior Manager of Global Security Operations and work from our London office.
What You’ll Do
Oversee daily security operations at the London office and support other UK security requirements as directed.
Manage the security vendor relationship, including coverage, rotas, post orders, training standards and service performance. Coordinate with vendor management to address attendance, conduct and performance concerns.
Review vendor invoices, staffing hours and overtime against approved schedules and budgets. Identify discrepancies and recommend improvements.
Maintain and implement site security procedures for employee and visitor access, contractor escorts, deliveries and the movement of high-value product.
Oversee access control, CCTV and intruder alarm systems in partnership with internal teams and service providers. Report faults and follow through on corrective action.
Maintain appropriate controls for keys, badges, access permissions and secured areas, including timely access changes for starters, movers and leavers.
Coordinate the initial response to security incidents, alarms and emergencies, including urgent escalations outside normal working hours when required. Liaise with emergency services and building management as appropriate.
Conduct preliminary enquiries into incidents, losses and discrepancies. Maintain accurate records, preserve relevant evidence, and coordinate with HR and other authorised teams.
Work with Operations, Workplace, HR and other stakeholders to resolve security concerns, support fire and life safety procedures, and maintain emergency readiness.
Monitor adherence to company policies and applicable UK requirements, including relevant security licensing, privacy and site operating requirements, with support from the appropriate internal teams.
Support security projects, system installations and operational changes within approved timelines and budgets.
Provide regular updates on incidents, vendor performance, risks and outstanding actions.
Who You Are
At least five years of security experience, including three or more years supervising security operations in a corporate or comparable environment.
A degree in a relevant subject, or equivalent practical experience.
Experience overseeing contracted security officers and managing security vendor performance, staffing and service delivery.
Working knowledge of access control, CCTV, intruder alarms, visitor management, and fire and life safety procedures.
An understanding of UK security operating practices, relevant licensing requirements, and the responsible handling of CCTV footage and sensitive information.
Strong written and spoken English, with the ability to prepare clear reports and communicate professionally with employees, vendors and stakeholders.
Sound judgement and a calm approach to incidents, with the ability to recognise when to escalate and seek guidance.
Strong leadership, planning and organisational skills, including the ability to coach officers and coordinate priorities across teams.
Experience with security and loss prevention in environments handling high-value assets.
Ability to work on-site in London and provide flexibility for operational needs, incidents and occasional out-of-hours support.
Additional Skill Preferred but Not Required
Experience supporting travel safety, crisis management and business continuity.
Experience supporting a new site opening or establishing security procedures for a growing operation.
Pay Transparency Statement: The salary range for this position is £44,818.77 - £52,727.96. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
Collectors is an equal opportunities employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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