We are looking for a meticulous and knowledgeable individual to join our team as a Customer Care Representative, eBay for our PSA Vault team. In this position, you will play a vital role in providing world-class customer experience to our customers.
The Dealer Program Administrator manages the day-to-day operations of the Authorized PSA Dealer Program: processing applications, onboarding new dealers, administering annual recertification, and supporting the ongoing monitoring that keeps the dealer network aligned with PSA's premium brand standards. This is a hands-on, process-driven role that is core to executing the newly redesigned program, including the dealer quality scorecard, expanded documentation requirements, and background-check workflow.
You’ll report to the Manager, Partner Program Administration and VIP Events and work onsite at our Jersey City, NJ.
Onsite Requirement
This role requires you to be onsite in the office 5 days per week with flexibility to work on weekends.
What You’ll Do
Own the dealer application intake and review process end to end: collect and validate business documentation (business license, insurance, entity registration, named principals), coordinate background/credit checks with the vendor, and score applicants against the Dealer Scorecard.
Lead new dealer onboarding: agreement execution, systems setup, communication of program terms, Bill of Rights and brand-guideline distribution, and API/portal access where applicable.
Administer the annual recertification cycle for existing accounts — reissuing and collecting scorecard data, confirming no material change in business status, and flagging accounts that fall out of compliance.
Conduct routine spot-audits of dealer storefronts, websites, and social presence on a rotating schedule; document findings against scorecard criteria.
Monitor day-to-day dealer compliance signals (Yelp/BBB reviews, CRC inquiries, community forums) and escalate potential issues per the complaint-triggered review process.
Maintain accurate, current records on all ~600 dealer accounts, including tier status, geography, submission history, and audit/scorecard results.
Support Drop-Off Event and PSA Sub Center coordination by identifying dealer locations that meet program standards.
Serve as a first point of contact for dealer questions regarding application status, program terms, and requirements.
Who You Are
2+ years in program administration, partner/channel operations, compliance, or a related operational role.
Strong attention to detail and comfort working with structured evaluation criteria (scorecards, checklists, documented SOPs).
Comfortable reviewing legal/business documentation (licenses, insurance certificates, entity filings) — no legal background required.
Experience with CRM or account-management systems; Excel/Sheets proficiency.
Clear written and verbal communication; able to explain program requirements to external partners diplomatically but firmly.
Knowledge of, or willingness to learn, the trading card/collectibles hobby is a plus, not a requirement.
Physical Requirements
Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time
Hand Use: Regular hand use for various tasks
Hearing Requirements: Ability to hear alarms, signals, and verbal instructions
Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds
Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently
Sitting or Standing: Ability to sit or stand for extended periods of time
Salary Range: The salary range for this position is $59,480 to 69,977. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.
Reasons To Join Us
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All full-time employees are eligible for paid vacation
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Candidates must be authorized to work in the United States.
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
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For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
