Client & Internal Coordination: Support proactive communication with clients and collaborate with internal teams to ensure smooth project execution.
Sample Design & Performance Monitoring: Assist in developing sample and quota strategies while monitoring field metrics to ensure optimal performance.
Revenue Tracking & Operational Compliance: Support accurate revenue tracking, forecasting, and timely invoicing across assigned projects.
Detailed Job Duties
Project Execution & Field Management
Support end-to-end management of low-to-mid complexity sample projects.
Coordinate fieldwork launch activities and confirm readiness prior to go-live.
Monitor field performance metrics including incidence, completion rate, quotas, and timelines.
Conduct data checks and quality assurance reviews during fielding.
Manage fieldwork close procedures, reconciliations, and honorarium processes.
Client & Internal Coordination
Provide timely and professional communication to clients regarding project updates.
Escalate risks or issues to senior team members as needed.
Coordinate with internal teams (Sales, Programming, Operations) to align on project scope and deliverables.
Assist in preparing project debrief materials and summaries.
Sample Design & Performance Monitoring
Assist in developing sample plans and quota structures under guidance of senior team members.
Manage click-balancing and sampling adjustments during field.
Troubleshoot field performance issues and recommend corrective actions.
Coordinate with third-party vendors to optimize respondent flow and quality.
Revenue Tracking & Operational Compliance
Support revenue tracking and forecasting accuracy for assigned projects.
Assist with invoice preparation and reconciliation processes.
Ensure scope changes are documented and communicated appropriately.
Maintain accurate project documentation and reporting records.
Qualifications - To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The must haves
Two or more (2+) years of relevant project coordination or project management experience, ideally within market research or sample operations.
Bachelor’s degree or equivalent work experience.
Understanding of market research fundamentals and primary research methodologies.
Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple projects in a fast-paced environment.
Analytical and problem-solving skills with ability to interpret field performance data.
Working knowledge of Microsoft Office Suite and Google Suite.
Ability to work independently and collaboratively within a team environment.
The nice to haves
Experience working with online panels and third-party sample providers.
Familiarity with CRM or project tracking systems.
Experience managing quotas, click-balancing, or complex targeting criteria.
Experience creating documentation or training materials.
All positions within the company require the following (unless otherwise specified or required for the job (see below):
Physical Ability
Sit up to 5 hours per day
Stand up to 5 hours per day
Lift, carry, push up to 25 lbs
Ability to listen, read, organize thoughts, analyze, and communicate (both in verbal and written form, in English, in a concise and professional manner)
Ability to type on a keyboard and utilize the computer work tools constantly and with proficiency
Regular and consistent attendance to work and meetings
Ability to receive and offer feedback in a professional and positive manner
Adherence to company policy and behavior in accordance with our values and norms
Frequent and timely communication, collaboration, as well as responsiveness to peers and management
