Testing & Implementation: Rigorously test connections to ensure data integrity and seamless user experience before releasing integrations to customers. You will add and configure punchouts directly within the product.
External Stakeholder Management: Communicate effectively with non-technical and technical representatives to resolve credentialing or configuration blockers.
Internal Collaboration & Support
Triage & Prioritize: Receive and triage integration requests from Customer Success and Sales team members. You will assess technical requirements and prioritize work based on business impact and customer urgency.
Technical Troubleshooting: Operate as a Tier-2 technical resource to diagnose and resolve complex configuration issues. You will investigate defects and performance bottlenecks related to punchout workflows.
Engineering Partnership: Collaborate with the broader Engineering team to resolve issues or suggest architectural improvements for the punchout framework.
Tooling & Automation
Python Development: Utilize Python to implement and test cXML punchouts configurations in the product.
Documentation: Create and maintain comprehensive technical documentation for punchout workflows and vendor-specific configurations to ensure accurate knowledge transfer.
KPIs: Punchout time-to-value, Ticket resolution time (MTTR).
Lead With CARES
Commitment: Demonstrates accountability and follow-through, delivering reliably and owning outcomes in a way that others can depend on.
Ambition: Takes initiative with curiosity and a growth mindset, pursuing bold ideas that elevate impact and performance.
Resilience: Shows adaptability, composure, and perseverance through challenges, staying focused and effective in a fast-changing environment.
Excellence: Brings rigor, collaboration, and a strong quality focus to deliver high-performing solutions and raise the bar for outcomes.
Simplicity: Applies focus, clarity, and streamlining to cut through complexity and enable efficient, impactful execution.
WHO WE'RE LOOKING FOR
Professional Experience: 2+ years of experience in technical support, implementation engineering, or a similar customer-facing technical role within SaaS.
Python Proficiency: Experience with Python, including reading, debugging, and working within established codebases.
Communication Skills: Exceptional written and verbal communication skills. You are comfortable leading conversations with external vendors and internal stakeholders.
Technical Knowledge: Understanding of web technologies and API concepts (REST, HTTP protocols). Familiarity with data formats such as cXML or JSON is highly valued.
Problem Solver: Strong analytical skills with the ability to work autonomously to resolve configuration and connectivity issues.
Empathetic & Accountable: You act with compassion, believe that your team's success is your success, and communicate effectively with both technical and non-technical colleagues.
Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect their new role and maintain a consistent company presence.
WHY PROCURIFY?
HELP US MODERNIZE SPEND MANAGEMENT
Procurify is redefining how organizations manage spend - transforming a historically manual, reactive process into a strategic advantage. Today, hundreds of companies trust us to manage billions in spend, and we’re just getting started.
Powered by our $50M Series C funding, we are actively expanding our core offering, launching new payment capabilities, and building an AI-enhanced procure-to-pay experience for our customers. Read the press release here https://www.procurify.com/press_release/procurify-raises-50m-series-c/. With fresh investment, a strong product foundation, and big ambitions in AI and payments, we’re entering our next phase of growth. That means a real opportunity to shape what we build, how we scale, and the impact we have on our customers.
The best part? The team. We’re a group of builders who move fast, think big, and show up for each other. No egos, no passengers, just people who want to do great work and win together.
If you’re looking for a place where you can make a real impact alongside a team that raises the bar, you’ll fit right in.
BE EMPOWERED TO DO YOUR BEST WORK
We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:Be empowered to do your best work
We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:
Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! And US if applicable.
Responsible time off: We offer a flexible approach to time off; we trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
Continuous Learning: We host regular educational lunch and learns to help our team grow, share knowledge, and stay curious.
Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
LEARN MORE
Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.
If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.
Apply online today and let’s start a conversation.
To learn more about Procurify, check out these resources
Check out what our customers are saying about us https://www.procurify.com/testimonials
Learn more about our procure-to-pay platform https://www.procurify.com/product/
