Essential Functions
Verifying insurance policy coverage
Verifying the Client’s information
Determine whether the loss is covered by insurance
Document any information pertaining to the claim
Ensure the required paperwork is completed
Handle check deposits
Make outbound calls
Process claims completely
Education and/or Experience
High School Diploma/GED
Computer knowledge - Proficient in Windows based environment
Microsoft Office Skills
Strong analytical skills
Customer Service Skills
Strong communication skills both written/verbal
Strong organizational skills
Attention to detail
Ability to prioritize workflow and work in a fast-paced environment
Works well in a team environment
Attendance/Quality/Production must meet or exceed PFI standards
Knowledge, Skills and Competencies
MS Office Suite
Excellent verbal and written communication skills
Adaptable and able to get things done under pressure with tight timelines
Customer service aptitude with excellent listening, analysis and problem-solving skills
Strong attention to detail, ability to work and excel in a team environment
Ability to work in a fast-paced, often-changing environment
Physical Requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; reach with hands and arms; bend and perform manual tasks.
The employee will be required to communicate verbally and by phone
Visual acuity is required including color, depth perception, and field of vision
The employee must occasionally lift and/or move up to 15 pounds
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically present in this description.
Pay Ranges
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Pay Range
17.00 - 18.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
