Essential Duties and Functions: include the following. Other duties may be assigned.
Manage, coach, and mentor staff
Maintain standardized procedure manuals built on experience, regulation and fact
Create and maintain reports showing errors and work yet to be completed
Analyze error trends and distribute to the appropriate team leaders for coaching in addition to the training team
Review workloads to make sure work is distributed fairly
Perform internal audits to ensure all work is being completed accurately
Supervise internal leadership regarding direction and understanding of daily responsibilities Delegate work to personnel as necessary
Manage team attendance and timecards in Workday
Coach and deliver corrective actions
Write and perform yearly performance appraisals
Pursue a course of personal, professional development
Assist with special projects as needed and acting as a backup within the department
Competencies
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
Coaching/mentoring—the individual works with team members to help improve their capabilities and performance.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required
High School Diploma/ GED
Must have excellent attendance and no prior disciplinary action(s)
Ability to work holidays and overtime as required
Must be proficient with MS Office
Must be proficient with MS Excel formulas and macros
Must be proficient with MS Access
Preferred
Associate’s or Bachelor’s degree in a business or financial related discipline
4 – 6 years experience in accounting and/or insurance
2 – 4 years experience in a team lead or supervisory position Notary
Physical Requirements Necessary on a Regular Basis
1. Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
2. Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
3. Vision sufficient for use of a computer monitor
4. Sedentary position. Ability to sit at a desk 7-8 hours per day
5. Worker not substantially exposed to adverse environmental conditions
Pay Ranges
Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.
This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.
EEO Statement
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
