Responsibilities of the role
Operational support for Europe region
Hands on work on incident management, client onboarding, and handling customer requests, ensuring timely resolution and adherence to SLIs, SLOs, and SLAs .
Continuous improvements for SLO and SLI.
Reduce Mean Time to Restore Service and Mean Time to Resolve Requests.
Platform reliability and resilience
Drive the implementation of self-observability and self-healing capabilities, leveraging industry-leading tools and technologies.
Design, maintain and regularly test business continuity processes
Design, maintain and regularly test disaster recovery mechanism
Perform changes, upgrades, and regular maintenance tasks for existing solutions, ensuring system stability and optimized performance.
Self-service of platform capabilities
Translate insights gained customer requests and onboardings into actionable proposals for automations, new capabilities, and process changes to increase self-service among users.
Increase scope of self-service capabilities and drive their adoption among user community.
Automate onboarding of new projects and plants into platform.
Platform enhancements
Collaborate closely with product and engineering teams to influence the product roadmap, provide valuable input for product increments, and align sprints with operational requirements.
Design and development of selected user stories from product backlog
Job Qualifications
Technical Expertise and Experience
Extensive knowledge and experience in IT technologies, spanning from operating systems to network infrastructure and cloud platforms. The following is a list of technologies that are required for the role (note: we are flexible to accept candidates who have a solid foundation or incomplete mix but are determined to learn on the job):
Proficiency in Kubernetes, with hands-on experience in running and investigating workloads in a Kubernetes environment.
Strong scripting and automation skills.
Familiarity with GitHub.
Hands-on experience with Cloud platforms (Azure preferred) and infrastructure provisioning.
Familiarity with observability ecosystem tools such as Prometheus, Thanos, Grafana, etc. would be advantageous but not mandatory.
Soft skills
Strong planning and organizational skills, enabling effective work and task management for oneself.
Strong problem-solving and troubleshooting skills, with the ability to analyse complex issues and devise effective solutions.
Effective communication to convey real time information during incidents and being able to translate technical issues into clear communication targeted at non-technical stakeholders.
Proactive and self-motivated, with a continuous learning mindset and a drive for staying updated with industry trends and technologies.
Ability to thrive under pressure and effectively manage incidents, ensuring timely resolutions and minimizing downtime.
What We Offer
Compensation & Financial Benefits
Gross monthly salary of 14 700 PLN gross for full-time.
Flexible Fund that gives you the flexibility to choose benefits that best fit your lifestyle and priorities.
Monthly lunch card (Pluxee).
Discounts on P&G products and employee recognition programs.
Free company parking.
Free company shuttle bus.
Health & Wellbeing
Comprehensive medical plan (Lux Med).
Group life and disability insurance.
Employee Assistance Program providing mental health, financial, and legal support.
Access to on-site gym, wellness services (e.g. on-site massage) and Multisport card.
Flexibility
Hybrid work model (work from home up to 2 days per week).
Flexible working hours.
Opportunity to work from abroad for a set number of days each year.
Career Growth & Development
Real business responsibility and ownership from Day 1.
Dedicated mentorship and coaching from experienced leaders.
Individual development planning and continuous learning opportunities.
Access to world-class leadership training and development programs.
Upon successful completion of the traineeship, you might get the exciting opportunity to secure a full-time, permanent position, paving the way for a fulfilling career with our team.
Our hiring process
We look for the best talent to join us, so our hiring process is thorough and purposeful. Process is designed around 3 main steps: application, online assessments and interviews to ensure we recruit the right people but also that you have a complete understanding if we are fit for you and your desired career path. We recommend checking this link to get fully prepared.
Please apply by submitting your CV in English.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. We strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
We ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment. We thank you in advance for your patience.
Visit our P&G Hiring FAQ for answers to the most frequently asked questions.
If all of that sounds exciting, click apply and join us to make an impact on more than just your career #PGDAY1.
- Job Segmentation
- Entry Level
- Starting Pay / Salary Range
- 14,700.00 / month
