Contribute to and refine our internal and external knowledge bases to empower self-service resolution and onboard team members.
Apply active listening, customer empathy, and de-escalation skills to protect customer satisfaction and nurture long-term relationships.
Advocate for customers by collaborating directly with Engineering, Product Management, and UX teams to surface feedback and inform product improvements.
What You Bring
Bachelor's degree or higher in Geographic Information Systems (GIS), Geomatics, or a related field, or equivalent practical experience.
Demonstrated customer empathy and active listening skills with an ability to navigate challenging customer conversations effectively.
Strong technical troubleshooting and logical problem-solving abilities to identify underlying software and hardware issues.
Proven time management and prioritization skills within a high-volume support environment.
Strong analytical ability to recognize patterns indicating deeper technical or systemic software issues.
Professional written and verbal English communication skills, with experience translating complex geospatial concepts into accessible instructions.
Strong curiosity and commitment to continuous learning and technical skill development.
Availability for occasional work-related domestic travel for company events, conferences, and training.
Availability to work standard team hours: Monday – Friday, 8:00 AM – 5:00 PM (or 9:00 AM – 6:00 PM) with a one-hour unpaid meal break.
Strong-fit Background Might Include
GIS Technician / GIS Analyst
Reality Capture / Drone Operations Specialist
Technical Support Specialist (SaaS / Geospatial)
Surveying & Geomatics Field Specialist
Additional Information
Base Pay Range
31,200.00 - 42,900.00 EUR Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
