Collaborate with other Cloud Centre of Excellence teams to maintain consistency in infrastructure standards and practices.
Act as a senior escalation point for complex operational incidents and service restoration activities.
Drive adoption of AI-powered operations, automation, and intelligent incident management capabilities.
Ensure cloud platforms remain secure, resilient, cost-effective, and scalable as the business grows.
Represent squad capacity, technical constraints, and operational priorities in planning discussions.
Skills and Experience
Should have 8-12 years of strong background in platform engineering, cloud infrastructure, or site reliability engineering environments.
Extensive experience with AWS and ideally exposure to Azure cloud technologies.
Strong expertise in Terraform, Kubernetes (EKS/ECS), and Python or Go.
Experience leading technical direction for engineering teams while remaining actively hands-on.
Strong understanding of Infrastructure as Code, CI/CD pipelines, Git, and modern engineering practices.
Experience with observability and monitoring tools such as Datadog, Grafana, CloudWatch, or Splunk.
Solid knowledge of cloud networking, IAM, load balancing, DNS, storage, and managed database services.
Experience managing incidents, root cause analysis, service restoration, and operational governance.
Strong automation mindset with a proven track record of reducing operational toil.
Excellent communication and stakeholder management skills.
Passion for coaching and developing engineers.
Ability to establish and maintain technical standards across teams.
Strong decision-making skills during critical incidents and operational challenges.
Proven ability to influence, collaborate, and drive continuous improvement across multiple technical teams.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
