Collects and processes payments for prepaid group events , Weddings, special events or in-port functions.
Supports both shoreside and shipboard teams with the planning and coordination of in-port functions & events.
Knowledge & Skills
Scope: Coordinates and plans the execution of group & wedding related onboard activities and amenities in conjunction with the relevant shoreside and shipboard stakeholders.
Among the challenges encountered it could be anything from last minute unexpected venue or event related changes to logistical challenges caused by external or internal factors.
Problem solving: Handle complex booking issues and customer inquiries, requiring quick and effective resolution strategies.
Impact: Directly influences customer satisfaction and operational efficiency within the group services discipline.
Leadership: Works collaboratively in a diverse team environment to complete assignments by specified deadlines
For all roles
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills: Strong time management and organizational skills
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
Essential/Minimal Qualifications
Minimum Qualifications (if preferred but not required, list as such)
Guest centric with strong customer service skills.
Great sense of ownership service recovery.
Creative, efficient and effective bottom line operator.
Strong planning skills, with an innovative, hands-on, practical approach.
Flexibility to travel on short notice for operational support.
Essential Experience Required
Minimum Experience (if preferred but not required, list as such)
Customer Service / Event Planning - minimum 1 year AND/OR
Hospitality – minimum 1 year OR
Sales – minimum 1 year
Travel: Less than 25% non-shipboard travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
This position is classified as “Hybrid.” As a Hybrid role, it requires employees to work in-office Monday through Thursday each week. Employees may work from their homes on Fridays.
Princess provides comprehensive and innovative benefits to meet your needs, including:
What You Can Expect
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact careers@carnival.com.
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