Prime Inc.
From Prime Inc.'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Overview
The Helpdesk Technician will provide direct technical support for issues involving hardware, software and networking for users throughout the company while providing exceptional customer service. They will also field incoming requests from multiple sources, prioritize critical issues, and escalate issues to appropriate team members if needed while using strong problem solving skills to resolve issues in a fast paced environment and maintaining a positive attitude.
Respond to user requests for support and resolve problems;
Monitor and respond quickly and effectively to requests received through the IT helpdesk;
Install, test and configure new workstations, peripheral equipment and software;
Monitor system performance and functionality;
Provide support to our driving associates in person and over the phone;
Document process and solutions;
Participate in IT projects as assigned.
Schedule: Wednesday-Saturday, 6am-6pm
Any combination of education, training, and experience providing the following knowledge, skills, and abilities.
Knowledge
Knowledge and/or experience with administrative functions and or the IT industry would be helpful.
Abilities
Motivated and team oriented professional. Strong organizational, computer, and customer service skills required. Must possess excellent interpersonal communication skills, attention to detail, analytical, forward-thinking, and ability to multi-task. Must be outgoing, confident, and self- motivated. Must possess ability to effectively learn and acquire new knowledge and skills. Willingness to work overnights or weekends if needed. Accurate typing at least 45 WPM.
A Bachelor’s Degree from an accredited University in Information Technology or related field is preferred; minimum one year of relevant technical experience is required.
Physical Requirements
This position requires being able to sit and remain focused and motivated for long periods of time. Being able to multitask between the computer, phone, and different projects is required.
Working Environment
Primarily indoors with heating and cooling regulated in a general office environment. Call volume can be heavy at times. On-site attendance is required.
Licensing/Certification
None required.
Sign in to see how your profile matches this job.
A free account lets you apply, save this job, see how well you match and check your resume against it.
A short note to a recruiter or the hiring manager after you apply can get your application read sooner.
Hi [Name], I just applied for the Helpdesk Technician role at Prime Inc.. My background in [your most relevant experience] lines up well with what the team is looking for. Would you be open to a quick chat, or could you point me to the right person on the team? Thank you!
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in