As an Assistant Manager at Pret, you'll support the General Manager in overseeing the day-to-day operation of the shop, helping to create an environment where both our teams and customers can thrive. You'll lead by example, motivate and develop your team, and ensure our products, service, and standards consistently reflect what makes Pret special. Whether supporting front of house or kitchen operations, you'll play a key role in delivering an outstanding experience for our customers while maintaining the high standards we're known for.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring those around them. They're the protectors of the things that make Pret, Pret, keeping standards and spirits high, and our teams and customers happy.
When things get busy, so do they. Whether supporting front of house during peak trading, coaching team members in the kitchen, driving performance, managing stock and waste, maintaining food safety standards, or ensuring every customer receives a great Pret experience, they're passionate about helping their shop and the people in it grow.
About You
Be kind, honest and generous: Bring genuine warmth and your authentic self to work every day.
Bring your passion: Share our passion for exceptional customer service, great food, and creating memorable experiences.
Spread joy every day: Small acts of kindness, like giving away a free coffee on the house, are a big part of what makes the Pret experience special.
Experience Needed: You've got experience in retail, hospitality, food production, or another fast-paced customer-focused environment. You know how to lead and inspire a team, drive performance, maintain high operational and food safety standards, and create a positive environment where both people and results thrive. Whether your experience is primarily in front of house, kitchen operations, or across both, you'll bring energy, resilience, and a passion for helping others grow while delivering outstanding results.
The starting salary for this role is £34,654 with a discretionary 15% quarterly bonus.
The perks
You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
Free private medical cover, with the option to add family or partner at an additional cost
4% of your pension contribution matched by Pret, rises to 5% after 5 years
Life assurance at 3x annual salary
Loyalty award for 5, 10, 15, 20 years’ service
Flexible Benefits Platform packed with lifestyle discounts
Season ticket loans
Healthcare cash plan
Financial wellbeing provisions
Free mortgage services
Sabbatical after 3 years
Opportunities to support our charity, The Pret Foundation
Comfy free shoes to wear on shift
Life in Our shops
Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.
Here, you’ll find
Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
Community & purpose: We work together to create positive change through the Pret Foundation
We put great care into everything we do – that includes our shops and your career in them. Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.
Our values
Happy Teams Happy Customers
Amazing Standards Every day
Never Standing Still
Doing The Right Thing
The Pret interview journey
Step one: apply! Please don’t overly rely on the use of AI, we want to get to know you, not a robot.
Then, if we move forward with your application, we’ll start the process with an initial phone screening. Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60 min); Second stage shop experience in person (60 min). Next, you may be invited to a coffee chat, in-person interview with the Head of Operations.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
