What you’ll do
Design, build, and maintain CRM capabilities in Microsoft Dynamics 365 customer service (Canvas Apps, model-driven apps, Power Automate).
Support integrations with telephony platforms (e.g., Genesys), Facets, and other internal systems to move toward a single-pane-of-glass experience.
Build and maintain plug-ins, custom workflows, Power Platform components, and data integrations via Dataverse and external APIs.
Optimize performance, usability, and automation for CSR call, chat, and email flows.
Enable AI-driven experiences through virtual agents, case summarization, and intelligent routing.
Monitor, troubleshoot, and improve reliability and adoption of D365 features.
Confer with stakeholders and IT leaders to understand business problems or improvement opportunities and identify software solutions.
Analyze moderate risk business needs to determine solutions. Design solutions on various platforms by studying requirements and information needs.
Translate moderately complex system requirements into code using multiple programming languages and/or tools. Develop and modify code and system set-up based on program specifications. Apply CICD (Continuous Integration/Continuous Deployment).
Perform testing using both unit testing and test automation and document test results. Participate in testing associated with cross-functional project team efforts.
Produce appropriate technical documentation and notifications for changes to production systems or fixes to production problems. Create SDLC (Software Development Lifecycle) artifacts.
Analyze and resolve moderate risk production problems related to assigned applications. Includes performance tuning, technical troubleshooting, debugging, call-rotation, and root cause analysis.
Support project initiatives collaborating with the rest of the design team ensuring that development milestones and deadlines are met. Begin to provide feedback to peers on designs.
Provide input to standardization of IT processes and ensure application of IT standard processes and requirements.
Participate in continuing education opportunities and proactively improve your level of knowledge about Premera’s business and relevant technologies.
What you’ll bring
Required Qualifications
Bachelor’s Degree in Computer Science or Information Systems.
(8) years of software development experience, knowledge of software development lifecycle, and skills to utilize one or more programming languages.
5+ years of any D365 experience.
Proficient in Dataverse, Power Apps, Power Automate, Power BI, and Dynamics 365 SDK.
Experience with Azure services such as Azure Functions, Azure ADF, Azure APIM, and Logic Apps to extend and integrate D365 capabilities.
Experience with data surfacing strategies like PCF, custom pages, and virtual entities.
Strong understanding of CRM user experience and designing for front-line support teams.
Ability to work cross-functionally in agile or hybrid project environments.
Exposure to cloud solutions.
Previous experience in an agile environment.
Preferred Qualifications
5+ years of experience as a Dynamics 365/Power Platform Engineer, with a focus on customer service.
Familiarity with telephony integrations (preferably Genesys Cloud CX).
Knowledge of Azure Services such as Azure Service Bus, Azure Fabrics, and Synapses to extend and integrate Dynamics 365 capabilities.
Familiarity with Azure OpenAI, RAG architecture, or other AI-enhanced CRM tools.
Knowledge of license tiers and optimization (e.g., Enterprise vs. Professional).
Experience using and creating automated test tools.
Experience in the healthcare industry or a highly regulated environment.
Knowledge, Skills, and Abilities
Demonstrated ability to use technology to solve business problems.
Proficient application of systems coding and development tools, techniques, and practices.
Desire and ability to continually improve technical skills.
Good written and verbal communication skills and effective listening skills.
Physical Requirements
The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation:
This is primarily a sedentary role which requires the ability to exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
This role requires the ability to keyboard and to communicate clearly and understandably in person and over the telephone.
Premera total rewards
Our comprehensive total rewards package provides support, resources, and opportunities to help employees thrive and grow. Our total rewards are more than a collection of perks, they're a reflection of our commitment to your health and well-being. We offer a broad array of rewards including physical, financial, emotional, and community benefits, including:
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
For our hybrid employees, our on-campus model provides flexibility to create your own routine with access to on-site resources, networking opportunities, and team engagement.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Need a brain break? Challenge someone to a game of shuffleboard or ping pong while on campus.
Equal employment opportunity/affirmative action
Premera is an equal opportunity/affirmative action employer. Premera seeks to attract and retain the most qualified individuals without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, gender or gender identity, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you need an accommodation to apply online for positions at Premera, please contact Premera Human Resources via email at careers@premera.com or via phone at 425-918-4785.
The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience.
The salary range for this role is posted below; we generally target up to and around the midpoint of the range.
National Plus Salary Range
$135,600.00 - $230,500.00
National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
We’re happy to discuss compensation further during the interview because we believe that open communication leads to better outcomes for all. We’re committed to creating an environment where all employees are celebrated for their unique skills and contributions.
