Performance Coaching: Conduct regular "shop visits" to provide hands-on coaching to management teams, focusing on KPI improvement and employee engagement.
Strategic Recruitment: Partner with HR to forecast staffing needs across the district, ensuring a proactive approach to hiring skilled technicians and service advisors.
Financial & Operational Excellence
P&L Accountability: Analyze district-level financial reports to identify trends, control labor costs, and implement regional strategies to increase EBITA and top-line sales.
Asset & Inventory Management: Audit inventory integrity and high-value equipment across all locations to minimize shrink and ensure operational readiness.
Safety & Compliance: Enforce strict adherence to OSHA standards, environmental regulations, and company safety policies to mitigate risk and ensure a safe working environment.
Vendor Strategy: Negotiate and manage regional vendor relationships to optimize parts procurement costs and service speed.
Sales & Customer Growth
Market Expansion: Identify opportunities for market share growth within the district and support the launch of new locations or service offerings.
CVI Excellence: Audit the quality and consistency of Courtesy Vehicle Inspections (CVIs) to ensure customers receive comprehensive care and shops maximize ticket opportunities.
Fleet Partnership: Act as the primary escalation point for regional Fleet accounts, ensuring high-priority service levels and long-term contract retention.
Customer Advocacy: Monitor district-wide Net Promoter Scores (NPS) and online reviews, implementing corrective action plans for stores underperforming in customer satisfaction.
Administrative & Regional Support
Systems Integration: Lead the rollout of new POS systems, shop technologies, or operational software across the district.
Emergency Management: Serve as the primary point of contact for after-hours store emergencies, security alarms, or facilities issues within the region.
Cross-Functional Collaboration: Serve as the liaison between shop-level teams and corporate leadership to communicate vision, feedback, and operational hurdles.
What We’re Looking For
Experience: 5+ years of multi-unit management experience, preferably in the automotive service, tire, or retail industries.
Education: Bachelor’s degree in Business Administration, Management, or a related field; or equivalent professional experience.
Financial Literacy: Advanced proficiency in reading and interpreting Profit & Loss (P&L) statements, with a proven track record of hitting EBITDA and revenue targets.
Technical Knowledge: Strong understanding of automotive shop flow, including labor hours, parts margins, and technician productivity metrics.
Leadership Skills: Demonstrated ability to manage "managers from a distance"—hiring, training, and holding remote teams accountable to high standards.
Mobility: Must possess a valid driver’s license and have the ability to travel between store locations (up to 75% of the time) within the assigned district.
Communication: Exceptional verbal and written communication skills, with the ability to present district performance data to executive leadership.
Physical Demands
Lift and carry up to 50 lbs, frequent standing, walking, bending, kneeling, and climbing ladders.
Communicate clearly in person, by phone, and using computers.
Operate a vehicle safely and work in a fast-paced, deadline-driven environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
