Practicemax
From Practicemax's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
As a Support Specialist, you will provide application support and expertise to both our customers and internal resources.
The Aumentum Technologies support team is seeking a Support Specialist to provide application support to customers that will involve answering complex questions on the function and usage of our products. As a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.
Work directly or indirectly with customers to provide services and help resolve user issues
Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or escalate according to departmental guidelines
Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives
Work closely with other team members, exchanging knowledge through training sessions, and producing documentation
Create and conduct training for customers on functionality and best practices for products, including at user conferences
Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
Work with our Account Managers to process and track contracted services
Review all technical support related processes and documentation for continuous improvement
Experience with relational databases and reading / writing T-SQL
Previous experience with property tax software support and or knowledge of the property tax life cycle
Experience with the following: SQL, Excel, Crystal Reports
Action Oriented
Approachability
Customer Focus
Informing
Listening
Managerial Courage
Patience
Peer Relationships
Technical Learning
Time Management
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
3 + years' experience in Customer Service Role
Excellent interpersonal, written, and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
Strong work ethic and self-starter, ability to work independently and as a team player
Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Ability to learn and navigate new software quickly
Typing skills and computer proficiency
This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Quarterly
AAP/EEO Statement
Harris Computer is an EEO/AA/Disability/Vets Employer.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
We empower our employees to make a difference
We have an award-winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!
Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris - LinkedIn: Harris Computer
Pay rate: $25 - $28 USD per hour.
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