Provide high-quality application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution.
Build strong client relationships by understanding their business needs, providing functional guidance, communicating application changes, and supporting new and existing users.
Manage and prioritize support cases and assigned work, ensuring issues are properly documented, progressed, and resolved, with appropriate escalation when required.
Participate in project planning and delivery, including project documentation, status updates, implementation activities, testing, user acceptance testing, and go-live activities.
Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training as required.
Collaborate with internal Product, Development, Technical Support, and other teams to investigate and resolve complex application and implementation issues and identify opportunities for improvement.
Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities.
Stay current with application functionality industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes
Use modern technology and AI-enabled tools where appropriate to improve productivity, problem-solving, research, and client outcomes.
Perform other duties as required or assigned;
What we are looking for
3-5 years in Human Resources, HR systems, HRIS implementation/support, or a related role.
Strong understanding of Human Resources processes, business requirements, and reporting needs, with the ability to analyze business processes and translate requirements into practical system solutions.
Experience supporting or implementing software applications, preferably in an HR or business systems environment.
Strong analytical, troubleshooting, and problem-solving skills, with the ability to investigate issues, identify root causes, and take ownership through resolution.
Experience using SQL or similar data querying concepts.
Strong proficiency with Microsoft Office, particularly Excel.
Excellent verbal, written and presentation skills.
Strong organizational and time-management skills, with the ability to manage multiple priorities and competing deadlines.
Ability to work independently while also contributing effectively to a collaborative team environment.
Demonstrated ability and willingness to learn new technologies, applications, and business processes.
What will make you stand out
Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows.
Experience with healthcare HR and/or Payroll systems and interfaces.
Knowledge of payroll processes and HR/Payroll integrations.
Experience with software implementation, configuration, testing, and user acceptance testing (UAT).
Experience delivering client or end-user training and developing training or user documentation.
Experience with software demonstrations, proposals, Statements of Work, or other business development activities.
Understanding of software concepts, databases, interfaces, integrations, and technology.
Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving.
Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field.
What we offer
A dynamic and collaborative team environment
Comprehensive benefits package
Lifestyle benefits
3 weeks of paid vacation starting the first year
5 days of personal leave per year
RRSP program with employer participation
Flexible, fully remote work within Canada
And more!
Salary range for this position : CAD 70,000–80,000.
Founded in 1974, MediSolution, a wholly owned subsidiary of N. Harris Computer Corporation, is a leading information technology company, providing ERP software, solutions, and services to healthcare and service sector customers across North America. Almost 375 healthcare, public, and service sector organizations rely on MediSolution systems to maximize operational efficiency, lower costs, and improve service delivery.
Only selected candidates will be contacted.
Harris is committed to an Employment Equity Program and encourages applications from members of designated groups, including women, persons with disabilities, Indigenous peoples, and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available upon request.
Harris’ Talent Acquisition team does not use text messages to communicate with candidates or request confidential information. We encourage all candidates to apply directly to posted positions. Candidates who meet the required qualifications will be contacted for an interview by either a Harris hiring manager or a member of the Talent Acquisition team.
