STChealth is looking for a strong individual to fill the position of Data Exchange Coordinator. In this position, you will be working to connect health care providers, pharmacies and clinics to STChealth's Provider Access Network - the nation's leading immunization intelligence network. Your work will enable a variety of clients to easily connect to immunization registries across all 50 states, and you will play a key role in building intelligent solutions for a healthier future - for you, your family and for communities all around the world.
Responsibilities
Facilitate the electronic data exchange between public and private client electronic health record (EHR) systems to state immunization information systems (IIS)
Manage client relationships during the onboarding process, including running periodic client calls and addressing support questions via email and phone
Configuring interfaces for new Pharmacy and Healthcare locations
Initial data quality testing and validation of vaccine messaging.
Maintain detailed documentation of processes.
Establish and maintain strong relationships with state IIS staff.
Contribute to client education.
Provide high level customer service.
Address questions and concerns from clients and provide frequent updates
Troubleshoot and resolve interface connectivity/technical issues.
Work closely with the Data Network Integration Analysts to ensure client satisfaction and process efficiency.
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Utilize and create documents/deliverables necessary for providing exceptional services and ensuring clear communication.
Required Skills, Experience and Knowledge
Experience working in a team-oriented environment.
Ability to show initiative and utilize critical thinking skills to make important decisions
Ability to manage multiple clients and projects/tasks simultaneously.
Commitment to excellent customer service.
Ability to collaborate with an engaged priority driven team.
Minimum typing speed of 50 WPM with excellent spelling and grammar
Excellent written and spoken English language communication skills
Meets and maintains HIPAA regulations regarding Protected Health Information
Adapts to and incorporates the latest technology into daily processes to achieve maximum efficiency.
What we offer
Plenty of opportunities to grow your career
Comprehensive medical, dental, and vision benefits
3 weeks of vacation plus 5 personal days to recharge
Employee stock ownership and RRSP program
A chance to give back through community involvement
Flexible work arrangements to suit your lifestyle
