Coordinate site verification inspections with inspection partners.
Prepare customer facing documentation for acceptance.
Track installation of incentivized measures and update the tracking software with timely information related to projects, ie Project Notes, Probability of Completion, Estimated Completion Date.
Perform quality assurance checks of projects and resolve any concerns.
Coordinate with Program Manager to issue projects’ payments.
Provide customers with superior customer experience.
Provide contract and invoice payment support for Customer Program staff and contractors
Perform quality control checks on vendor invoice submission to ensure compliance with program and contract guidelines and accounts payable principles.
Follow up with vendors to collect additional documentation to support payments, when necessary.
Troubleshoot payment issues.
Assist with purchase order requisitions in coordination with Customer Program staff and Procurement.
Evaluate and monitor PO balances to inform next steps with PMs and Procurement
Maintain a central repository of all Customer Program contracts.
Qualifications
Education and Experience
A bachelor’s degree is required
A minimum of three years’ relevant work experience is required.
Enter incentive applications directly into the tracking software or validate incentive applications. entered by customers or vendors.
Review measures and proposed devices for eligibility.
Follow up with customers, vendors, and internal account management staff to collect required. documentation and latest project installation updates.
Coordinate site verification inspections with inspection partners.
Prepare customer facing documentation for acceptance.
Track installation of incentivized measures and update the tracking software with timely information related to projects, ie Project Notes, Probability of Completion, Estimated Completion Date.
Perform quality assurance checks of projects and resolve any concerns.
Coordinate with Program Manager to issue projects’ payments.
Provide customers with superior customer experience.
Provide contract and invoice payment support for Customer Program staff and contractors
Perform quality control checks on vendor invoice submission to ensure compliance with program and contract guidelines and accounts payable principles.
Follow up with vendors to collect additional documentation to support payments, when necessary.
Troubleshoot payment issues.
Assist with purchase order requisitions in coordination with Customer Program staff and Procurement.
Evaluate and monitor PO balances to inform next steps with PMs and Procurement
Maintain a central repository of all Customer Program contracts.
Education and Experience
A bachelor’s degree is required
A minimum of three years’ relevant work experience is required.
