This is a hands-on engineering role with a strong focus on building and advancing reliability engineering practices for the Visa Cloud Platform.
Essential Functions
Help maintain the platform’s defined SLAs and SLOs by driving operational excellence, delivering value-added process and procedure improvements, and partnering with engineering and operations teams to eliminate manual touchpoints through automation and standardization.
Own and operationalize end-to-end observability, alerting, and monitoring for the Visa Cloud Platform across IaaS, PaaS, and Container-as-a-Service environments, ensuring telemetry, dashboards, alerts, SLIs, and operational workflows are meaningful, actionable, and effective in supporting production reliability.
Own and deliver automation and AI-AIOps initiatives that reduce toil, improve reliability, accelerate incident response, and enhance operational intelligence across the SRE organization.
Partner with development teams during release and service transition reviews to define and validate operational requirements, including SLIs-SLOs, monitoring, alerting, dashboards, runbooks, incident response procedures, capacity expectations, and production readiness criteria.
Partner with Operations & Infrastructure peers to support ongoing platform maintenance, enhancement, and reliability.
Support multiple internal stakeholders across a variety of technical challenges by analyzing recurring issues, identifying patterns, and proposing effective solutions.
Support the Visa Cloud SRE team’s 24-7-365 operating model, including shift-based and on-call coverage, with weekend support as required.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
Bachelor's degree, OR 3+ years of relevant work experience
Preferred Qualifications
Bachelor's degree, OR 3+ years of relevant work experience
2 or more years working in a Platform, SRE or Production Engineering group for high availability-critical platforms-applications
Bachelor's degree in IT, CS or related field and-or 3+ Years Working Experience in IT Operations and Delivery.
2 years experience with CI-CD tooling such as Jenkins, Github, Bitbucket, ArgoCD, Artifactory, Bitbucket, Azure DevOps in a large-scale environment
2 years experience with observability tooling such as Grafana, Prometheus, Splunk, Datadog, New Relic, DynaTrace, Sentry, etc. in a large-scale environment
2 years experience supporting relational and non-relational databases [MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
Basic understanding of YAML, JSON, HTML, XML.
Hands on experience in Linux and -or Windows systems and good understanding of distributed computing environments.
Beginner level programming and-or scripting in 3 or more of the following: Python, Java, Go, PowerShell, JavaScript, Terraform, Ansible, Helm, Chef, Cloud Formation.
Experience with AI-enabled solutions and tools such as Claude, ChatGPT, GitHub Copilot, or similar technologies, with practical application in automation, observability, incident response, or operational workflows.
Experience managing container infrastructure and supporting development transformation to a container first model
Exposure to Virtualization (Hyper-V, VMware, Openshift Virtualization etc.)
Experience managing a distributed container platform including but not limited to deployment-release management, provisioning, capacity management, workload management
U.S. Applicants Only The estimated salary range for this position is $88,000.00 to $ 136,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.
