Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams.
Provide technical implementation assistance to developers.
Support the projects to certify service providers in the integration with API based digital solutions, to onboard new customer in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
Educate merchants on how ongoing enhancements of Visa services may benefit their business.
Participate in requirements, design, and roll out of new products and services.
Represent Client Support to other departments in the company including sales, operations, product management, and product development.
Partner with Sales to build relationships with technical and business contacts across the account portfolio.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications
2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Client facing experience
Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration
Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways)
Strong SQL skills
Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, tokens, secure elements, contactless payments, online/remote payments, QR Codes, cloud-based payments, and chip cards (contact and contactless)
Understanding of Web Security: TLS / SSL, HTTPS, Cryptographic / Hash algorithms, Digital certificates and keys
Familiarity with PCI DSS
Demonstrated strong technical background and interpersonal skills
Executive-level written and verbal communication, and customer interaction skills
Strong organization skills including resolution management and follow up
Strong problem-solving skills
Must speak fluent English and Spanish.
Portuguese speaker is a plus!
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
