Essential Duties and Responsibilities
To continually strive to exceed guest’s expectations
To help create memories for our guests and staff as the best mountain resort experience again and again
Standard Operating Procedures will be followed at all times
Must have the ability to take ownership of the position
Must always be polite and respectful of our guests and employees
Must always be on time
Always acknowledge every guest immediately upon sight
Observe the four 10 foot rule at all times
Must be available to our guests and employees at all times
Promote a fun, safe, sanitary work environment
Coordinate the efficient flow of business through the restaurant and the main bar
Act as a liaison between bartender, guest and management
Support members through teamwork and mutual respect
Keep bar area clean, keep in bussed and surrounding tables
Be sure our guests have what they need (menu, water, food, cocktails)
Clean-up as needed
Answer inquiries from guests
Make the guest feel welcome
Engage in small talk
Smile always
Bar position is empowered to serve it up, fix it up with a monetary limit to be decided upon by the manager of the unit
Clock in for your shift once appearance requirements are met and in uniform.
Attend daily staff meeting
Check with Manger for any special events
Be sure restaurant is ready to open before seating guests
Be sure bar stations are well equipped and clean (to opening side work)
Maintain work area, keep it clean and organized
Perform table and bar maintenance
Assist in general cleaning of the building
Check restrooms throughout the day and keep maintained and stocked
Be sure restaurant is sufficiently stocked with condiments
Review the shift with MOD
Greeting and serving guests in a prompt and courteous manner.
Giving drink and menu descriptions and using suggestive selling techniques to further sales and enhance guest enjoyment.
Proper cash handling and cash reconciliation
Tip reporting (as outlined by state and federal law).
Proper food and beverage service (specific to style of restaurant).
Tip out (as designated by management/ specific to restaurant).
Proper sequence of service (specific to individual restaurant).
Assists with overall restroom cleanliness and duties when needed
Expectations
You will spend a significant amount of time chatting with our guests
Daily reflection of each shift
Every guest encountered will be thanked and invited back
At the end of the day, you will know you had a positive impact on our guests and employees experience
Serve it up, Fix it up, every attempt will have been made by you to take care of our guests and employees
Other Duties as Assigned
Laundry, be sure plenty of napkins, place mats are available for use
Consistently check for guest satisfaction, serve it up, fix it up
Inform management of any potential problems with guests or employees
Assist management in maintaining high employee morale
Maintain a friendly, congenial and helpful attitude.
Answer incoming phone calls in a timely, professional and courteous manner
Report and fix any unsafe or unsanitary working conditions
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Functions as an ambassador of Copper Mountain, modeling and sharing the Copper “culture” with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest’s expectations and create memories for our guests and staff.
This position is a seasonal position and may have fluctuations in hours worked based upon overall business volumes.
Personal Attributes
Is honest and has the highest integrity
Is able to handle and manage confidential information
Professional appearance. Adheres to all grooming guidelines
Follows established policies and procedures
Is supportive of Core Values
Sets the example for others and is above reproach
Is comfortable to challenge established policies and procedures, but once established, is supportive of those rules.
Is organized in tasks. Sees projects through to the finish. Has good follow-through and makes it a habit of getting back to people on issues.
Can handle fast paced, potentially high-pressure environment
Is flexible with hours and days of work
Is able to work any hours of the day, any days of the week
Prioritizes and re-prioritizes personal time and work, to have good balance in life
Basic Requirements
Working knowledge of local liquor and health codes
Ability to stand for long periods of time
Must be able to walk for a large part of the work day
Ability to negotiate stairs
Ability to lift and move 50# often
Ability to use, move and load hand trucks
Ability to work a flexible schedule, any times or days needed
Ability to communicate effectively both verbally and written
Must be able to hear normal conversations in a busy, crowded environment
Vision must be within normal range to work safely and to read written information
Must have the dexterity to use all equipment and utensils normally associated with this position
Must be fluent in English
Ability to work in a fast-paced environment
Must own non-slip shoes
Must be at least 18 years old
Preferred Experience and Special Skills
High School Diploma or GED necessary
Three-year FOH bar service experience preferable
TIPS certification preferable, may be obtained after employment
Previous fine dining experience required with emphasis on fine wine and spirits
Colorado Tip Credit Notice
For non-Banquets roles only: This position is eligible for an employer tip credit subject to Colorado and federal law. Your direct cash wage plus tips must equal Colorado minimum wage for each workweek; if they do not – the company will pay the difference in the pay period covering that workweek. You retain all tips you receive, except for amounts contributed to a lawful tip pool or tip-sharing arrangement; the company does not keep your tips. The tip credit applies only while you qualify as a tipped employee and perform tipped work or qualifying directly supporting work. Copper Mountain will pay the applicable full minimum wage for time that is not eligible for the tip credit. A mandatory service charge is not a tip and will not be counted as tip income toward this tip credit. You must accurately and timely report all tips through Copper’s required payroll process (clocking in/out in the correct position, etc.) Reporting requirements do not transfer ownership of your tips to the company.
Position was originally posted on July 14th. This position will be posted and accepting applications until Wednesday, November 11th.
POWDR-Copper Mountain, LLC is an equal opportunity employer and that race/color/religion/sex/sexual orientation/gender identity/national origin/disability/protected veterans or any other applicable status protected by state or local law, are not taken into account in any employment decision. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado's playground. All candidates must fill out an application to be considered for employment.
Can you see yourself here- Apply now!
